Online Marketing Associate job opportunity at Newfold Digital.

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DateMore Than 30 Days Ago bot
Newfold Digital Online Marketing Associate
Experience: 1-years
Pattern: full-time
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degreeHigh School (S.S.C.E)
loacation Cebu, Philippines, Philippines
loacation Cebu, Philippi..........Philippines

Online Marketing Support Specialist focuses on handling customer phone calls and requests to address service needs in the online marketing product suite. This team member is a customer-focused, passionate individual that ensures positive customer experiences with every contact. A specialist should have the genuine desire and capability to learn/expand knowledge of online marketing and apply it to customer communication. This position is primarily an inbound phone queue role, which also requires written email communications and involves outbound follow-up phone calls and related activities. Who we are.   Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.     What you’ll do & how you’ll make your mark.     Continually learn/expand online marketing knowledge and knowledge of Newfold Digital product suite   Interact directly with customers via inbound and outbound calls through telephone queues and online marketing modification requests   Apply learned online marketing and Newfold Digital product suite knowledge to assist customers with questions and problem-solving   Properly document all client transactions   Exhibit strong ownership and accountability of customer calls – treat the customer experience as your own from start to finish and communicate customer needs to appropriate department leaders.   Resolve customer issues effectively by applying active listening skills, strong empathy, and the ability to quickly identify the root cause of the customer's issues   Act as the voice of the customer –communicates customer feedback, opportunities and trends to appropriate department leaders communicate   Independently make basic/minor changes to customer campaigns including photo edits, copy changes or properly communicate needed changes to other departments for implementation   Set appropriate customer performance expectations and promote value of product/ services   When appropriate , recommends upsell and cross-sell product suggestions that can benefit the customer’s web presence       Who you are & what you’ll need to succeed.       Excellent verbal and written communication   Demonstrate behaviors aligned with company core values   Must demonstrate at least 1 year in professional role(s). Professional experience may include internships or roles not related to online marketing/customer support.   Experience in working with people and having strong communication and people skills is required   Experience in being self-motivated and having effective decision-making skills is recommended, but not required   Experience in multi-tasking and being well-organized is recommended, but not required   Must be proficient in MS Office Suite (Word, Excel, Power Point, etc )   Prior online marketing experience recommended, but not required .   Deliver and maintain expected productivity and quality standards within expected time frames Requirements:   Strong passion for customer service and solving customer questions, along with customer centric attitude   Ability to fully work escalations, de-escalate angry/irate customers, and retain them with minimal Supervisor input       Why you’ll love us.   Work-life balance . Our work is thrilling and meaningful, but we know balance is key to living well.   We celebrate one another’s differences.   We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.   We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!   Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!     This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

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