HR Process Excellence Manager job opportunity at Salesforce, Inc..

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DateMore Than 30 Days Ago bot
Salesforce, Inc. HR Process Excellence Manager
Experience: 5-years
Pattern: full-time
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loacation Ireland - Dublin, Ireland
loacation Ireland - Dubl..........Ireland

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview We are seeking a highly capable HR Process Excellence professional to join our Employee Success Hire to Retire (H2R) team, based in Dublin. This is a senior individual contributor role focused on architecting, streamlining, and embedding high-quality Employee Success processes across the global Hire to Retire lifecycle. The role does not have direct people management responsibility but requires strong influencing skills, structured execution, and the ability to operate effectively across complex stakeholder landscapes. Acting as a process architect for Employee Success, you will design processes that address short-term operational improvements while also laying strong foundations for long-term scalability, digital enablement, and automation. Using frameworks such as APQC and Lean value-stream thinking, you will ensure processes are designed around flow, clarity of ownership, and a strong employee and manager experience. You will work closely with global Employee Success stakeholders, including Process Owners, Policy, Knowledge Management, Technology teams, and external partners as applicable, ensuring policy intent is translated into clear, executable operational processes. This role plays a critical part in preparing Employee Success processes for the future, including AI-enabled agents and automated workflows, by ensuring process clarity, standardisation, and well-defined decision logic. Key Responsibilities Hire to Retire Process Architecture & Optimization Partner with the Employee Success H2R team to identify core processes requiring simplification, standardisation, or redesign.   Architect current-state and future-state processes using Lean principles, value stream mapping, and tools such as Lucidchart.   Design processes that balance near-term improvements with longer-term foundations for scale, automation, and AI enablement.   Frame Employee Success processes as value streams or process ecosystems, focusing on end-to-end flow, handoffs, and pain points.   Conduct root cause analysis (e.g. 5 Whys, A3 thinking) to address systemic issues rather than local fixes.   Define pragmatic “to-be” processes and secure alignment and sign-off from global process owners.   Policy, Process & Knowledge Integration Work closely with Policy teams to translate policy intent into clear, executable Employee Success processes.   Partner with Knowledge Management teams to ensure processes are supported by accurate, usable guidance and assets.   Act as the connective “glue” between policy, process, and knowledge, ensuring new or updated processes are embedded into day-to-day operations.   Establish and support continuous improvement loops to evolve processes based on operational insight and user feedback.   Frameworks, Standards & Future Readiness Apply APQC or similar end-to-end Employee Success frameworks to support consistent scoping, ownership, and design.   Clarify boundaries and handoffs across policy, process, technology, and knowledge.   Contribute to preparing Employee Success processes for automation and AI-driven solutions by driving standardisation and clean process design.   Ways of Working & Stakeholder Engagement Build strong working relationships with global Employee Success stakeholders and cross-functional partners.   Engage confidently with external partners or advisors where needed, ensuring outputs translate into operational reality.   Operate effectively in ambiguous and evolving environments, bringing structure without over-engineering.   Act as a self-starter who proactively identifies opportunities to improve Hire to Retire processes end-to-end. Skills & Experience Essential Significant experience (typically 5+ years) in Employee Success / HR process excellence, process architecture, operational transformation, or consulting roles.   Strong Lean capability, including value stream mapping, root cause analysis, and structured problem solving.   Hands-on experience designing and documenting processes using tools such as Lucidchart (or equivalent).   Proven ability to influence senior stakeholders and gain agreement without formal authority.   Experience working across global operating models.   Highly structured way of working, with sufficient project management experience to operate within large initiatives (without owning full delivery).   Desirable Consulting background or experience working in consulting-led environments. Knowledge of APQC Employee Success / HR frameworks. HRIS / Workday exposure. Lean Six Sigma certification.   Languages Fluent English required. At least one additional European language strongly preferred. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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