ServiceNow Help Desk Support job opportunity at Guidehouse.

Home Jobs In United States Of America Tag: Job ServiceNow Help Desk Support position at Guidehouse


DateMore Than 30 Days Ago bot
Guidehouse ServiceNow Help Desk Support
Experience: General
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation US - Remote (Any location), United States Of America
loacation US - Remote (A..........United States Of America

Job Family : Software Development & Support Travel Required : Up to 25% Clearance Required : Ability to Obtain Secret What You Will Do: Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows. Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions. Design, develop, and enhance ServiceNow applications that improve the end‑user support experience, streamline triage processes, and strengthen organizational knowledge practices. Analyze current-state Service Desk operations to identify gaps, recurring issues, and areas for improvement; define future‑state support processes that align with ITIL best practices. Maintain continuous engagement with help desk teams and ServiceNow users to ensure solutions are intuitive, efficient, and well‑adopted. Collaborate closely with technical teams to configure ITSM modules, build knowledge articles, optimize search, and enhance request catalog items. Stay current on ServiceNow ITSM, Knowledge Management, and automation capabilities to recommend innovative enhancements that improve Service Desk efficiency. Conduct system assessments and provide expert recommendations to streamline existing ServiceNow implementations, with emphasis on ticket routing, SLA management, and self‑service. Develop functional work products such as process flows, knowledge governance plans, user guides, communication materials, and operational documentation. Support user acceptance testing, knowledge base audits, and training efforts to ensure successful rollout of new features and updates. Create technical and functional documentation for ServiceNow workflows, configuration changes, and knowledge management processes. What You Will Need: Ability to obtain and maintain a Federal or DoD SECRET clearance ; clearance must be fully adjudicated prior to onboarding. Bachelor's degree ( Relevant experience may be substituted for formal education or advanced degree ) Minimum of four (4) years of ServiceNow or similar ITSM platform implementation experience . Experience working within Agile, Scrum, or SAFe methodologies. Demonstrated understanding of the ServiceNow ITSM suite , including Incident/Problem/Request Management, Knowledge Management, and Agent Workspace; exposure to GRC, SPM, or App Engine is a plus. Experience with full Software Development Lifecycle processes and documentation standards. Strong consulting skills, including the ability to facilitate requirements sessions, lead client discussions, support UAT, and deliver user training. What Would Be Nice to Have: Active SECRET or higher clearance. One or more ServiceNow certifications (CSA, CIS‑ITSM, CIS‑Knowledge Management, CAD, etc.). Strong written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences. Strong analytical and problem‑solving skills, particularly related to Service Desk operations and knowledge governance. Ability to work effectively as part of a team and build strong relationships with stakeholders at all levels. Attention to detail and commitment to accuracy in documentation and configuration. Broad familiarity with low‑code/no‑code platforms (Power Apps, Power Automate, SharePoint, UiPath, Salesforce, Power BI, Tableau). Hands‑on configuration experience in ServiceNow ITSM modules. General understanding of financial, compliance, or risk management processes within federal environments. Ability to self‑organize, prioritize, and manage multiple concurrent tasks. The annual salary range for this position is $80,000.00-$133,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com .  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Other Ai Matches

Business Financial Manager Applicants are expected to have a solid experience in handling Job related tasks
Strategic Planning Manager Applicants are expected to have a solid experience in handling Job related tasks
Transactions Monitoring Senior Analyst (On site/Crypto) Applicants are expected to have a solid experience in handling Job related tasks
Managing Consultant-Transmission & Distribution (T&D) Technical Services Applicants are expected to have a solid experience in handling Job related tasks
Salesforce Business Analyst Applicants are expected to have a solid experience in handling Job related tasks
Workday Payroll, Absence, and Time Tracking (PATTS) Lead Applicants are expected to have a solid experience in handling Absence, and Time Tracking (PATTS) Lead related tasks
Technology Account Lead, Transportation Applicants are expected to have a solid experience in handling Transportation related tasks
Associate Director, AI & Data (State and Local Government) Applicants are expected to have a solid experience in handling AI & Data (State and Local Government) related tasks
Senior Consultant Applicants are expected to have a solid experience in handling Job related tasks
Consultant, Public Health Data Policy and Governance Applicants are expected to have a solid experience in handling Public Health Data Policy and Governance related tasks
Technical Celonis Developer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Regulatory Food Scientist IV Applicants are expected to have a solid experience in handling Job related tasks
Weapons System Engineer Applicants are expected to have a solid experience in handling Job related tasks
DoD Financial Improvement & Audit Remediation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Cybersecurity Engineer Tech Lead Applicants are expected to have a solid experience in handling Job related tasks
Enclave Task Lead Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Coding Denial Specialist Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Managing Consultant/Associate Director - Healthcare Strategy & Innovation Applicants are expected to have a solid experience in handling Job related tasks
Research Nurse Specialist Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Revenue Integrity, Senior Consultant Applicants are expected to have a solid experience in handling Senior Consultant related tasks
Data Access Program Director Applicants are expected to have a solid experience in handling Job related tasks
Intern - Veterans Affairs, Federal Health Advisory - Campus 2026 Applicants are expected to have a solid experience in handling Federal Health Advisory - Campus 2026 related tasks
Process/Program Management Analyst Applicants are expected to have a solid experience in handling Job related tasks