Client Relations Specialist - Lab Outreach Customer Service job opportunity at Ohio State University.

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DateMore Than 30 Days Ago bot
Ohio State University Client Relations Specialist - Lab Outreach Customer Service
Experience: 4-years
Pattern: full-time
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degreeBachelor's (B.A.)
loacation University Hospital, United States Of America
loacation University Hos..........United States Of America

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions . Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process. Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.  Job Title: Client Relations Specialist - Lab Outreach Customer Service Department: University Hospital | Lab Compliance and Point of Care Testing Scope of Position   The Senior Outreach Coordinator serves as the liaison between outside Clients and the Clinical Laboratories at The Ohio State Wexner Medical Center and is responsible for outstanding customer service between all entities. Develops and manages collaborations with laboratory administration and administrative leadership of regional hospitals and outreach clients. Responsible for coordinating all outreach collection facilities, including client services, courier services, sales and marketing and technical support.  The Outreach Coordinator must support the mission, vision, values, and strategic initiatives of the organization and demonstrate a commitment to quality service to patients, physicians, the public and co-workers. Position Summary The position of Senior Outreach Coordinator will function as in integral part of the laboratory operations outreach team. The Senior Outreach Coordinator is responsible for working in partnership to identify, develop and implement operational opportunities to enhance the Wexner Medical Center's operations and to extend net revenue for OSUWMC clinical laboratories that financially supports top of hospital for all OSUWMC initiatives. The Senior Outreach Coordinator will serve as a liaison between the medical center and community organizations, clinics, healthcare organizations, elder communities and their organizations, as well as government agencies. The Senior Outreach Coordinator will serve on internal committees at OSU representing the Community's interests. The Senior Outreach Coordinator will be able to assist in collaborations with regional hospitals and WMC programs designed to strengthen their relationships with the communities they serve. The Senior Coordinator will actively engage and support contracted clients of OSU Reference Laboratories (OSURL) through customer service, test audits, quality reports, financial reports, billing audits. Job Requirements For Hire: Minimum Education Required : Bachelor's Level Degree Required Qualifications : Bachelor's Degree in Marketing, Health Education, Nursing, Health Services Administration or related field. 4 years of relevant experience required. 4 - 8 years of relevant experience preferred. Ongoing: Maintains certification status. Meets mandatory education and health surveillance requirements. Demonstrates competence in the technical, interpersonal, and cognitive skills required to meet essential job functions. Additional Information: Location: Ackerman Rd, 680 (2434) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions . The university is an equal opportunity employer, including veterans and disability.  As required by Ohio Revised Code section 3345.0216 , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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