Work From Home- Contact Center Representative-Healthcare job opportunity at Sagility.

Home Jobs In Worldwide Tag: Job Work From Home- Contact Center Representative-Healthcare position at Sagility


DateMore Than 30 Days Ago bot
Sagility Work From Home- Contact Center Representative-Healthcare
Experience: General
Pattern: full-time
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degreeDiploma
Worldwide

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Work From Home- Contact Center Representative-Healthcare Job Description: Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. Become Part of a Team That S.O.A.R,s! S Spark Curiosity O One Team, One Direction A Action for Results R Right by Right Purpose Job Summary We are seeking customer-focused Remote Healthcare Contact Center Representatives to support members, pharmacies, and healthcare providers with pharmacy- and benefits-related inquiries. This is a high-volume, inbound contact center role ideal for detail-oriented, empathetic individuals who are comfortable working in a fast-paced, remote environment. Opportunities for growth and advancement are available based on performance. Compensation: $14.00/hour Employment Type: Full-Time Schedule: Assigned set schedules; may include evenings, weekends, and holidays Training: Paid training provided (schedule may differ from production hours) Key Responsibilities Handle inbound calls and/or emails to resolve healthcare-related inquiries Support questions related to benefits, eligibility, medications, and orders Accurately document interactions in multiple systems Resolve issues efficiently or escalate when appropriate Follow all standard operating procedures, including HIPAA and data privacy requirements Meet performance, quality, and attendance expectations Required Qualifications High School Diploma or GED Customer service experience required Strong communication, problem-solving, and multitasking skills Ability to navigate multiple computer systems simultaneously Comfortable working in a high-volume contact center environment Authorized to work in the U.S. without sponsorship Ability to work full-time on an assigned schedule, including possible weekends Remote Work Requirements Private, uninterrupted home workspace Reliable high-speed internet meeting required standards Preferred Qualifications Call center or work-from-home experience Healthcare, pharmacy, or benefits experience Knowledge of pharmacy terminology Pharmacy Technician Certification Compensation & Benefits Competitive hourly pay and performance incentives Daily Pay option Medical, Dental, and Vision insurance Life Insurance, Short- and Long-Term Disability 401(k) with employer contribution Paid Time Off (PTO) Tuition Reimbursement Employee Assistance Program (EAP) Sagility is an Equal Opportunity Employer/Vet/Disability. Location: United States of America

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