Guest Service Supervisor job opportunity at Ohio State University.

Home Jobs In United States Of America Tag: Job Guest Service Supervisor position at Ohio State University


DateMore Than 30 Days Ago bot
Ohio State University Guest Service Supervisor
Experience: 2-years
Pattern: full-time
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degreeAssociate
loacation Columbus Campus, United States Of America
loacation Columbus Campu..........United States Of America

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions . Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process. Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.  Job Title: Guest Service Supervisor Department: Business Advancement | Blackwell Hotel Rooms Job Description Represents the Blackwell Inn with gracious, prompt, courteous and professional interactions as primary point of contact with guests and staff; welcomes guests; facilitates check-in and check-out process; facilitates transactions and assists with change handling and accounting process; responds to guest needs and requests; answers telephone and communicates information to guests and staff; works with Blackwell management to maintain the highest levels of guest service; trains and supervises student staff. The Blackwell Inn is a 24/7 operation, work hours vary and include evenings, holidays and weekends. This position supervises the employees and guest interactions on the shift and works to ensure that the hotel is meeting the 4 star level of service in every guest interaction. As the supervisor of the shift, this position ensures that all Blackwell policies and procedures are met. Assisting guests to meet their level of satisfaction as elevated to the supervisory level. Candidate must have a strong customer service background and an ability and willingness to go above and beyond for the guest experience. Position is an integral part of passing three annual secret shopper inspections and training staff up to meet these levels as well. Minimum Education Required High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 2 years of relevant experience required. 4-6 years of relevant experience preferred Desired Education Bachelor's Degree or equivalent combination of education and experience with a major in hospitality management or related field. Required Qualifications Per CCS requirements; Hotel guest service experience, Bachelor's in hospitality management. Previous supervisor or customer service experience is preferred. FUNCTION: Sales and Customer Service SUB-FUNCTION: Reception Services CAREER BAND: Technical CAREER LEVEL: T3 Additional Information: Location: Blackwell Inn (0254) Position Type: Regular Scheduled Hours: 40 Shift: Varying Shifts Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions . The university is an equal opportunity employer, including veterans and disability.  As required by Ohio Revised Code section 3345.0216 , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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