Senior Customer Service Representative / Bureau of Motor Vehicles job opportunity at Maine.

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Maine Senior Customer Service Representative / Bureau of Motor Vehicles
Experience: General
Pattern: full-time
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degreeAssociate
loacation Augusta, Maine, United States Of America
loacation Augusta, Maine....United States Of America

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department: Secretary of State /BMV Division: Exams Unit Location: Augusta, Maine Schedule: Monday – Friday Job Class & Grade: 6598, 13 Salary: $17.30 - $24.91 Closing Date: February 2, 2026 Join Our Team at the Department of the Secretary of State: At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team. About the Position: The Examination Unit plays a key role in processing over 50,000 annual driver examinations statewide and ensuring compliance with Maine and federal licensing regulations. In this fast-paced, customer-focused position, you will multitask effectively while assisting the public and 13 branch offices with exam scheduling, application processing, and regulatory requirements, including CDL and FMCSA standards. Ideal candidates are detail-oriented, organized, and able to manage multiple priorities simultaneously, while remaining committed to delivering outstanding service and supporting the safe and efficient licensing of Maine’s drivers. What We’re Looking For: Team Collaboration:  Ability to work effectively within a team, contributing to shared goals and helping others succeed. Communication Skills:  Clear and professional communication with the public, attorneys, law enforcement, and internal teams. Adaptability:  Comfort in a fast-paced environment with frequent interruptions and changing priorities. Problem-Solving:  Critical thinking to resolve complex eligibility, compliance, or restoration issues. Attention to Detail:  High level of accuracy in reviewing legal and court documents and processing transactions. Professionalism:  Ability to handle sensitive information with discretion and respect. Key Competencies We Value: Emotional Intelligence:  Empathy, professionalism, and accountability in customer and team interactions. Conflict Resolution & Feedback:  Skill in navigating difficult calls and providing accurate information with tact. Time Management:  Effective organization of daily responsibilities while managing a high call volume. Commitment to Excellence:  Strong work ethic and attention to statutory deadlines. Continuous Improvement:  Openness to process enhancements and feedback. In this role, you will: Provide customer service via phone, email, and in person—including handling inquiries and resolving concerns. Review and process applications, verify documentation, and ensure regulatory compliance. Schedule, reschedule, and cancel exams while maintaining accurate records. Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements. Communicate with driving schools and support internal branch operations. Interpret and apply policies and procedures to real-world scenarios. Preferences will be given to candidates who have: Strong Communication Skills:  Ability to provide excellent customer service over the phone, including clear articulation, active listening, and empathy. Exceptional Multi-tasking Abilities:  Comfortable handling multiple tasks or systems simultaneously while maintaining focus and attention to detail. Adaptability and Flexibility:  Open to change and able to shift priorities or duties quickly in a dynamic work environment. Positive Attitude:  Maintains a calm, professional demeanor under pressure and contributes to a supportive team environment. Minimum Qualifications: Training, education, or experience in office and administrative support work that demonstrates: Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component. The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. Why Join Our Team? We believe in supporting our workforce's health and well-being with a valuable total compensation package, including: Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Contact information: Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email  Terri.Kanaris@Maine.gov Application Instructions: To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time. Need a paper application? Download one [ HERE ] or call 207-441-9993. Submit paper applications, cover letter, and resume before the closing date to: Office of Human Resources Secretary of State, Office of Human Resources 101 Hospital Street Augusta, ME 04330 Fax: 207-624-9313 We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

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