Home and Community Support Services Supervisor position at Maine.| United States Of America

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Maine Home and Community Support Services Supervisor

Experience: General

Pattern: full-time

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Associate

Augusta, Maine....United States Of America

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department of Health and Human Services (DHHS) Social Services Program Specialist II Opening Date: January 23, 2026 Closing Date: February 5, 2026 Job Class Code: 5093 Grade: 25 (Supervisory Services) Salary: $58,552.00 - $82,700.80 per year* *This is inclusive of a 2.00% recruitment and retention stipend Position Number: 02031-2462 Location: This position can be located in our Augusta, Lewiston or Portland office. Core Responsibilities: As a Social Service Program Specialist II, you will be directly supervising a team and providing leadership and supervision to surveyors conducting licensing surveys and complaint investigations for home and community support service agencies. You will coordinate surveyor activities with other leaders/manager of this unit, and will ensure that the licensing surveys and complaint investigations are appropriately scheduled in a timely manner, that staff have necessary oversight and support to complete their work efficiently and effectively, that all documentation is completed in accordance with unit policies/procedures and that technical assistance is available to licensees. This position may require statewide travel and occasional overnight stays. You will also: • Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation. • Provide orientation training for new staff and ongoing training for current staff. • Review plans of correction to ensure acceptable response to identified deficiencies. • Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations. • Triage complaints and assign workloads. • Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements. • Assist Program Manager with enforcement decisions and documentation. • Review and make recommendations to DLC leadership regarding facility waivers. • Communicate, as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies. • Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making. • Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports. • Participation in onsite surveys. Minimum Qualifications: An eight (8) year combination of education and/or professional experience in specific option area (working in the healthcare or social service field). Preferred candidates will have: o Knowledge of investigative techniques o Knowledge of state and federal requirements governing home and community support services (also known as HCBS) o Previous experience working in or knowledge of HCBS service system o Previous supervisory/team lead experience o Ability to be an effective team member and team leader o Excellent written and verbal communication skills o Ability to prioritize work Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart. Agency information: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The mission of the Division of Licensing and Certification is to ensure Maine’s citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes. Application Information: For additional information about this position please contact Heather Hyatt, Associate Director, Heather.Hyatt@Maine.gov To apply, please upload a resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications) with your application. In your cover letter address the competencies listed above, as well as confirmation that you meet all the minimum qualifications. ** Applications submitted with cover letters that do not address the information required above may not be considered for this vacancy. Please submit all documents or files in PDF or Word format. To request a paper application, please contact Mandy.Hernandez@Maine.gov Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements . Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value). Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act . State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness . Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Home and Community Support Services Supervisor job opportunity at Maine.

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