Office Associate II position at Maine.| United States Of America

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Maine Office Associate II

Experience: General

Pattern: full-time

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Associate

Augusta, Maine....United States Of America

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Maine Revenue Services Office Associate II Operations Processing Opening Date: January 27, 2026 Closing Date: February 13, 2026 Grade / Admin Unit : 13 / Administrative Services Job Class Code: 6542 Salary: $17.69 - $25.47*/Hourly (*Includes a 2.25% recruitment and retention stipend) Position Number: 016302871 Location: Augusta Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine. JOB DECSRIPTION: This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters in accordance with departmental policies and procedures including mail processing and research. Necessary skills consist of effective communication, attention to detail, accuracy, organization, and prioritization. This position requires adaptability due to the cross-functional aspects of the job. REPRESENTATIVE TASKS : Accurately key data for various tax returns and other documents in queues assigned unless otherwise directed. Retrieve, sort, prepare, and distribute letters, and prepare outgoing mail for pick up. Sort, slice, and prepare incoming first mail and second incoming mailings. Accurately extract mail and batch tax documents, correspondence, and checks for scanning. Assign and oversee incoming mail to ensure that daily processing goals are met. Correct distorted or missing barcodes on documents that cannot be processed. Operate high-speed scanning equipment efficiently while identifying, reporting, and correcting errors. Research and process monies received that require manual allocation or are received without required supporting documentation. Collect and process cash received in-office. Sort and batch Incoming Priority Mail the same day it is received. Process and verify outgoing Certified Mail. Research and process incoming and returned mail. Assist with purging and shredding processed documents as directed. Assist in cross-training state and contract staff in proper OPC procedures. Maintain and accurately record daily individual and assigned task related statistics. KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED : Knowledge of the principles, practices, and equipment used in graphics, illustration, and publication work. Knowledge of information distribution through use of the internet. Knowledge of the principles and practices of informational presentations. Ability to create and use varied correspondence formats and compose standard business correspondence. Ability to prepare standard reports. Ability to develop and use computerized formats and/or graphics. Ability to perform basic secretarial duties. Ability to administer, score and/or correct standard examinations. Ability to collect, count, reconcile and/or deposit fees in accordance with set procedures. Ability to reconcile funds. Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology. Ability to apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements. Ability to create basic graphics/illustration/publication work to produce informational materials. Ability to make standard changes to web page content. Ability to coordinate and present workshops, training, and orientation sessions. Ability to effectively present information to individuals/ groups. Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures. Ability to effectively resolve problems. Ability to exercise good judgment in appraising situations and making decisions/recommendations. Ability to provide ongoing leadership for a work team. Ability to confer with supervisor on performance appraisals of work team members. MINIMUM QUALIFICATIONS: Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. An essential function of this position requires the candidate to have the ability to lift up to 25lbs. All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process. For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check. APPLICATION INSTRUCTIONS: Please submit a cover letter along with a current resume. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such. CONTACT INFORMATION: For more information or questions specific to the position, please contact Name and email address /phone number (default will be: recruiting.ggsc@maine.gov ) All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check . To be selected for a position, all returns must be filed, and tax liabilities must be paid in full . The results of the tax clearance check will be documented as part of the selection process . For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check. This position is not eligible for visa sponsorship or STEM OPT extensions. Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State . Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements . Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). Retirement Plan – The State of Maine contributes 14.11 % of pay to the Maine Public Employees Retirement System ( MainePERS ), on behalf of the employee . Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office . Living Resources Program – Navigate challenging work and life situations with our employee assistance program. Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional , unpaid leave may also be available, under the Family and Medical Leave Act . Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness . Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. If you require a paper application, please download and print one HERE . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Office Associate II job opportunity at Maine.

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