Personal Lines Customer Services Representative job opportunity at Brown & Brown, Inc..

Home Jobs In United States Of America Tag: Job Personal Lines Customer Services Representative position at Brown & Brown, Inc.


DateMore Than 30 Days Ago bot
Brown & Brown, Inc. Personal Lines Customer Services Representative
Experience: General
Pattern: full-time
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degreeDiploma
loacation Walnut Creek, CA, USA, United States Of America
loacation Walnut Creek, ..........United States Of America

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Personal Lines Customer Services Representative to join our growing team in Walnut Creek, CA!     J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals. This role will serve as a customer service representative, whose primary responsibilities are to assist incoming callers and respond to chats.     How You Will Contribute:     Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.    Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.     Navigate a variety of online carrier platforms; assist and train customers in same.   Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly   Run wildfire and brush mapping reports.   Process non coverage related policy endorsements.   Distribute general email inquiries to appropriate staff members.   Direct phone inquiries to appropriate staff members as needed.    Pursue a program of personal and professional development.     Skills & Experience to Be Successful:     Minimum Education required ; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience   Proficient with MS Office   Exceptional telephone demeanor   Working knowledge of carrier websites ( Preferred)   Experience with Agency Management Software Systems (Preferred)     Pay Range $24 - $26 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance   Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement  Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.  Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.   The Power To Be Yourself    As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. 

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