Technical Facilities Manager, Southern Region position at JLL.| Italy

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JLL Technical Facilities Manager, Southern Region

Experience: General

Pattern: full-time

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Milano, ITA....Italy

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose The Facilities Manager will lead a team to ensure effective management of daily client activities for assigned properties and facilities, supporting the Account Lead as the on-site key contact for stakeholders and clients. This role manages teams across Rome, Madrid, Barcelona, and Portugal, with responsibility for service quality, help-desk resolution, maintenance operations, contract services, safety practices, procurement, and budget accuracy. What this job involves Leadership Manage and coach team members to achieve excellence Develop and sustain a high-quality, well-motivated team Foster staff morale, trust, and strong work ethics Build an environment supporting teamwork, cooperation, and performance excellence Mentor team members and enable their training and development Client/Stakeholder Management Proactively engage stakeholders to exceed on-site client expectations Build effective relationships across multiple organizational levels Serve as on-site key contact for facilities management at client premises Procurement & Vendor Management Ensure vendors deliver services on time and within budget Maintain vendor procurement processes that comply with client guidelines and JLL best practices Contract Management Plan and manage all contracts for professional delivery at optimal costs Monitor contract expiration dates and initiate re-procurement when needed Continuously assess contracts to deliver maximum client value Financial Management / Cost Control / Profitability Ensure site financial operations meet or exceed targets and control requirements, including adherence to JLL's Code of Ethics Maintain compliance with all financial processes Health & Safety Management Provide a safe working environment for all personnel Ensure compliance with statutory fire, health, and safety regulations Site Operations Management Recommend and implement continuous quality improvement practices and industry best practices Implement building procedures and performance measures, maintaining them consistently Meet all Critical Environment Management (CEM) requirements Review operations regularly to reduce costs and improve standards Risk Management Implement and maintain property risk management programs including audits Develop and maintain disaster recovery and business continuity plans Establish escalation and incident reporting procedures Support development of compliance guidelines and strategies aligned with JLL's business conduct Performance Achievement Meet Key Performance Indicators and Service Level Agreements consistently Skills and experience: Facilities management, building operations, business, or related field experience Occupational safety requirements knowledge Vendor management experience for specialized services Critical facilities knowledge with understanding of technical property aspects (Computer Room Air-conditioning, Chiller systems, Fire Protection, Mechanical & Electrical systems, BMS systems) Commercial contract interpretation and understanding Budget management and financial analysis capabilities Technical Skills: Strong PC literacy with proven ability to manage daily activities using various systems Hard services experience and/or technical degree Demonstrated experience with continuous improvement initiatives (highly desirable) Italian and English fluent language proficiency Personal Characteristics: Strong communication skills with excellent presentation abilities and active listening Passion for quality with attention to detail ensuring optimal service delivery Self-motivated, confident, and energetic approach Effective stress management capabilities Flexibility and adaptability to rapidly changing situations Goal-oriented focus on meeting performance targets Collaborative team player committed to achieving shared objectives Proven ability to initiate and follow through on improvement initiatives Demonstrates honesty and trustworthiness Open to new ideas and willing to challenge the status quo Excellent interpersonal skills for engaging diverse client staff and demands ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Finalità del ruolo La posizione di Facilities Manager prevede la guida di un team per garantire una gestione efficace delle attività quotidiane per clienti e strutture assegnate, supportando il/la responsabile dell'account come punto di contatto chiave in loco per stakeholder e clienti. Il ruolo comporta la gestione di team a Roma, Madrid, Barcellona e Portogallo, con responsabilità per la qualità del servizio, la risoluzione delle richieste help-desk, le operazioni di manutenzione, i servizi contrattuali, le pratiche di sicurezza, gli acquisti e l'accuratezza del budget. Cosa comporta questo lavoro Leadership Gestire e supportare lo sviluppo dei membri del team per raggiungere l'eccellenza Sviluppare e sostenere un team di alta qualità e ben motivato Promuovere il morale, la fiducia e una forte etica del lavoro Costruire un ambiente che supporti il lavoro di squadra, la cooperazione e l'eccellenza nelle prestazioni Mentorare i membri del team e facilitarne la formazione e lo sviluppo Gestione Cliente/Stakeholder Coinvolgere proattivamente gli stakeholder per superare le aspettative in loco Costruire relazioni efficaci a più livelli organizzativi Fungere da punto di contatto chiave in loco per la gestione delle strutture presso le sedi clienti Gestione Fornitori e Approvvigionamenti Garantire che i fornitori consegnino i servizi nei tempi e nel budget stabiliti Mantenere processi di approvvigionamento conformi alle linee guida clienti e alle migliori pratiche JLL Gestione Contratti Pianificare e gestire tutti i contratti per una consegna professionale a costi ottimali Monitorare le scadenze contrattuali e avviare il re-procurement quando necessario Valutare continuamente i contratti per fornire il massimo valore al cliente Gestione Finanziaria / Controllo Costi / Redditività Garantire che le operazioni finanziarie del sito soddisfino o superino gli obiettivi e i requisiti di controllo, inclusa l'aderenza al Codice Etico JLL Mantenere la conformità con tutti i processi finanziari Gestione Salute e Sicurezza Fornire un ambiente di lavoro sicuro per tutto il personale Garantire la conformità con le normative statutarie su antincendio, salute e sicurezza Gestione Operazioni del Sito Raccomandare e implementare pratiche di miglioramento continuo della qualità e migliori pratiche del settore Implementare procedure e misure di performance dell'edificio, mantenendole costantemente Soddisfare tutti i requisiti di Critical Environment Management (CEM) Rivedere regolarmente le operazioni per ridurre i costi e migliorare gli standard Gestione del Rischio Implementare e mantenere programmi di gestione del rischio immobiliare inclusi audit Sviluppare e mantenere piani di disaster recovery e continuità aziendale Stabilire procedure di escalation e reporting degli incidenti Supportare lo sviluppo di linee guida e strategie di conformità allineate alla condotta aziendale JLL Raggiungimento Performance Soddisfare costantemente gli Indicatori Chiave di Performance e gli Accordi sui Livelli di Servizio Competenze ed esperienza: Esperienza in gestione strutture, operazioni edili, business o campi correlati Conoscenza dei requisiti di sicurezza sul lavoro Esperienza nella gestione fornitori per servizi specializzati Conoscenza delle strutture critiche con comprensione degli aspetti tecnici immobiliari (Climatizzazione sale server, Sistemi chiller, Sistemi antincendio, Sistemi meccanici ed elettrici, Sistemi BMS) Interpretazione e comprensione di contratti commerciali Capacità di gestione budget e analisi finanziaria Competenze Tecniche: Forte competenza informatica con comprovata capacità di gestire attività quotidiane utilizzando vari sistemi Esperienza in servizi tecnici e/o laurea tecnica Esperienza dimostrata in iniziative di miglioramento continuo (altamente desiderabile) Conoscenza fluente delle lingue italiana e inglese Caratteristiche Personali: Forti competenze comunicative con eccellenti capacità di presentazione e ascolto attivo Passione per la qualità con attenzione ai dettagli per garantire un'erogazione ottimale dei servizi Approccio auto-motivato, sicuro ed energico Capacità efficaci di gestione dello stress Flessibilità e adattabilità a situazioni in rapido cambiamento Focus orientato agli obiettivi per raggiungere i target di performance Spirito collaborativo impegnato nel raggiungimento di obiettivi condivisi Comprovata capacità di avviare e portare a termine iniziative di miglioramento Dimostra onestà e affidabilità Apertura a nuove idee e disponibilità a sfidare lo status quo Eccellenti competenze interpersonali per coinvolgere personale cliente diversificato e varie esigenze Location: On-site –Milano, ITA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Technical Facilities Manager, Southern Region job opportunity at JLL.

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