Application Support Engineer, Service Reliability Engineering job opportunity at Ciena Corporation.

Home Jobs In Canada Tag: Service Reliability Engineering Application Support Engineer, Service Reliability Engineering position at Ciena Corporation


DateMore Than 30 Days Ago bot
Ciena Corporation Application Support Engineer, Service Reliability Engineering
Experience: General
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Service Reliability Engineering

Copy Link Report
degreeOND
loacation Remote-Canada, Canada
loacation Remote-Canada....Canada

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems. Proactively monitor system health using performance metrics and automated tools to detect and address potential issues. Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime. Analyze root causes of system failures and implement long-term solutions to enhance system reliability. Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions. Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment. Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing. The Must Haves: Proven experience managing and maintaining highly-available systems, including cloud-based infrastructure. Proficiency in programming to automate repetitive tasks and reduce manual effort. Solid understanding of monitoring tools, incident management platforms, and metrics analysis. Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices. Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams. Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues. Ability to view interconnected systems holistically, anticipating the broader impact of changes and designing for resilience. Nice to Haves: Experience with Salesforce, Oracle, Mulesoft, Oracle Integration Cloud, ServiceNow, and custom-built solutions. Familiarity with cutting-edge technologies and operational practices to drive continuous improvement. Demonstrated ability to thrive in high-pressure situations with a calm, methodical approach to problem-solving. Knowledge of systemic thinking to anticipate interconnected system impacts and design for resilience. Ownership mindset to proactively identify potential problems and areas for improvement before user impact. Pay Range: Canada: $78,500.00 - $125,500.00 CAD Mexico: $493,600.00 - $788,400.00 MXN Brazil: $135,900.00 - $217,100.00 BRL #LI-JD Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our   Talent Community   to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Other Ai Matches

Ingénieur / Spécialiste mécanique Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer – Performance and Test Automation New Grad Applicants are expected to have a solid experience in handling Job related tasks
RLS Photonics Software Engineer - New Grad 2026 Applicants are expected to have a solid experience in handling Job related tasks
Business Intelligence Analyst Applicants are expected to have a solid experience in handling Job related tasks
Senior Associate, People Services /benefits administration Applicants are expected to have a solid experience in handling People Services /benefits administration related tasks
Specialist, IT Internal Audit Applicants are expected to have a solid experience in handling IT Internal Audit related tasks
Verification Engineer Intern (Summer 2026) Applicants are expected to have a solid experience in handling Job related tasks
Associate, Customer Success Advocacy Applicants are expected to have a solid experience in handling Customer Success Advocacy related tasks
Senior Golang Developer- Kubernetes & Cloud Applicants are expected to have a solid experience in handling Job related tasks
Ingénieur optique/Optical Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Blue Planet Advanced Technical Support: BPUAA & ROA Support NA Applicants are expected to have a solid experience in handling Job related tasks
Senior Program Director of Enterprise Transformation Applicants are expected to have a solid experience in handling Job related tasks
AI Agent Development Intern (Summer 2026) Applicants are expected to have a solid experience in handling Job related tasks
Consultant Sales Engineering Applicants are expected to have a solid experience in handling Job related tasks
Ciena - Technical Sales Development Program Applicants are expected to have a solid experience in handling Job related tasks
Director, Business Operational Excellence Applicants are expected to have a solid experience in handling Business Operational Excellence related tasks
Étudiant Coop en Ingénierie Photonique (Été 2026) Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Field Application Engineer Interconnect Applicants are expected to have a solid experience in handling Job related tasks
NPI Hardware Co-op (8 month - May 2026) Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Consultant, Sales Engineering Applicants are expected to have a solid experience in handling Sales Engineering related tasks
RLS Photonics Software Engineer - 2026 New Grads Applicants are expected to have a solid experience in handling Job related tasks
Analog Engineer - SerDes Compliance Applicants are expected to have a solid experience in handling Job related tasks
Senior Associate, Global Technical Support for Converged Packet Optical Applicants are expected to have a solid experience in handling Global Technical Support for Converged Packet Optical related tasks