Director of Operations, VisionFund Rwanda position at World Vision International.| Rwanda

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World Vision International Director of Operations, VisionFund Rwanda

Experience: Highly Experienced

Pattern: full-time

Country:

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Kigali, Rwanda....Rwanda

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: Overview VisionFund Rwanda is a Christian owner-operated mission-driven microfinance network working with caregivers in hard to reach, impoverished locations so they can create secure futures for their children. Inspired by Christian values, we are dedicated to working with the most vulnerable families and communities regardless of religion, race, ethnicity gender, to create lasting change in their lives. VisionFund serves low-income clients living in vulnerable and rural communities by offering financial and livelihood solutions, delivered through our Network, World Vision and partners; empowering families to create income and jobs; and unlocking economic potential for communities to thrive. The products and services offered fall into five broad categories: microloans, savings programmes, microinsurance, training and education. Benefits include sustainable livelihoods, increased economic well-being, improved community well-being, decreased dependence on outside aid and restoration of hope and dignity. Together with World Vision, we are focused on ending extreme poverty by 2030. The purpose of the Director of Operations role is to provide overall leadership to VFR's Business operations to ensure profitability and impact goals as approved by the Board are achieved. The role oversees the strategic growth, performance, and quality of the MFI’s operations network. It is responsible for ensuring the efficiency and effectiveness of branch operations, maintaining a high-quality loan portfolio, and optimizing savings services with robust risk mitigation strategies. The role drives continuous improvement in product and service quality, guides the development of new offerings, and ensures proactive management responsiveness to branch and product challenges. Additionally, the role includes regular review and enhancement of credit risk strategies to support sustainable growth. Main Responsibilities Planning In coordination with the CEO and CFO, prepares Annual Business Plan by determining the key business, social, growth and staffing objectives, efficiency and productivity standards/targets and ensures operating costs are in line with acceptable budget ratios at both branch and overall institutional level. Set specific operating targets and objectives for individual branch / office plans, for products and services. Prepares work targets/schedules/budgets and assigns duties to operations personnel to ensure efficient and effective operations department. Reviews and approves Annual Work Plans of all branch offices (overall and by Client Service Officer). Reviews, consolidates, prepares and recommends to CEO the Annual Work Plan of the Operations Department. Demonstrates a proven track record of developing and executing strategic plans while effectively managing organizational change to drive operational excellence and sustainable growth. Annual Business Plan in place aligned to MFI/VFI’s strategy. Operational reports produced regularly to track Key Performance Indicators Strategic initiatives are delivered on time, within budget, and achieve their intended impact. Adequate staff in place with recruitment or staffing plan that is tied to business plan Smooth change adoption, employees and stakeholders adapt positively to operational or structural changes with minimal disruption. The organization can anticipate, respond to, and recover quickly from industry shifts, market pressures, or internal challenges. Monitorin g of Operations Performance Closely monitors implementation of the approved Business Plan ensuring all departments and branch offices are achieving set goals and targets. Evaluates operational performance of branch offices and implements strategic interventions to help low-performing branch offices. Evaluates the performance and products to ensure that they meet the impact and profitability goals of the institution. Sets targets for field visits, verification visits, and meetings with branch office personnel and clients. Evaluates operations departments’ performance, identifies problems or issues and recommends corrective measures when necessary. Assists CFO in controlling supply of money on hand to meet branches’ daily requirements for savings and lending transactions, and to ensure compliance with regulatory requirements. Compelling dashboard tracking daily performance of the MFIs against set targets. Regular operational reports that provide an accurate view of performance trends, results to targets / standards and help to identify operational problems Proposals for changes to policies, procedures, and other operational changes The turnover of clients remains below 10%. Net number of savings accounts opened Value of savings deposits Risk Management and Control Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets; Follows-up with the relevant manager(s) to ensure any actions related to audit findings are implements by branches and/or departments. Shares information and communicates openly with senior managers; facilitates good flow of information flow between departments and around the branch network. Ensures compliance with all existing MFI and VFI policies; Risk appetite statement; with local regulations; and with all VFI/Lender covenants; Ensures that policies and procedures are applied consistently and uniformly across all branches; Plans and ensures the implementation of an adequate and timely reporting system with focus on each branch’s asset quality, liquidity, capital adequacy, and provisioning. Consults with the IT department on any issues related to monitoring or reporting and ensures IT resolves issues as soon as possible. Takes an active leadership role with branches that are underperforming or are not compliant with any policy or regulation, etc., ensuring that appropriate measures are taken to bring the branch’s performance or compliance back to required standards. Actively works with the risk manager and all departments to identify and measure all risks and actively develops mitigation strategies. Problem solving Quickly identifying and then putting in place plans to resolve problems, particularly related to portfolio quality, staffing and product performance as they relate to specific branches or regions or entire MFI. Quick resolution of problems in branches Marketing Supervises creation and implementation of plans and methods to create awareness of all products and services offered by the MFI (e.g. newsletter, radio advertising, posters, school competitions, press releases, etc.); Regularly conducts customer satisfaction surveys to determine areas for improvement in products and services. Recommends corrective actions and develops plans for CEO and Board approval. Provides regular updates for the MFI website (where relevant) and as needed by VFI or WV. Assists with drafting answers to public queries needed by the CEO or the Board; Interacts with World Vision, with the local community, business organizations, and industry networks to promote goodwill and generate new business (integration opportunities); Where the MFI has a Marketing resource, works directly with Marketing to develop and deliver promotional activities, gather information about competitors, etc Public Relations Keeps track of international developments related to microfinance and informs CEO and Board of potential opportunities for MFI Develops good relationships with clients, local business owners, community leaders, and civic organizations to promote goodwill and generate new business; Safeguards the institution’s reputation by ensuring strict compliance to existing regulations (liaising with the institution’s legal counsel); Institutes regular communications with branch staff partners and clients to prevent and/or immediately resolve problems; Partnerships lead to increased client acquisition, business referrals, and long-term loyalty. The MFI operates with zero or minimal regulatory breaches Staff morale, partner cooperation, and client satisfaction remain high due to proactive problem-solving Social Performance and Integration Ensure that the MFI reaches its target clients (poor, women with dependent children, ADP areas), making necessary adjustments to do so (changes in geographical location, introduction of new products, linkages with WV Savings Groups, etc) while balancing the need for institutional sustainability; Ensure that the products provided and the delivery methods meet the needs of the target client (group loans? client education? savings? CWB loans?); Ensure that clients and their children are protected and treated with respect in the provision of financial services through implementation of the client protection policies. This includes not over-indebting clients, appropriate debt collection practices, and active mechanisms for client complaint; Actively promote and ensure child well-being through gathering and reporting child well-being data, accurate children impacted figures and integration with WV and ADPs; Ensure that branch managers and credit staff are trained in and apply strong social performance practices (per points above); Include social goals and indicators into business planning, receive regular reporting to track progress and make operational decisions (new products, delivery methods) to reach those goals; Take necessary actions to avoid social performance risks (mission drift, harm to clients, client turnover, etc). Staffing, Performance Management and Capacity Building Participates in the interview, selection and hiring of new employees. Recommends promotion, suspension, dismissal, and/or transfer of staff; Ensures the annual appraisal Cycle (agreeing annual and learning and development objectives, mid-term reviews and end of year reviews ) is implemented and evaluates job performance of operations department managers and branch managers; Recommends salary and/or merit increases; recommends the granting of other incentives; Regularly conducts a skills analysis for Operations Manager and Branch Managers, analyzing gaps and developing plans for capacity building; Guides the development of succession plans for new employees; Recommends promotion, suspension, dismissal, and/or transfer of staff within Operations Ensures the annual appraisal Cycle (agreeing annual and learning and development objectives, mid-term reviews and end of year reviews) is implemented and evaluates job performance of operations department managers and branch managers; Recommends salary and/or merit increases; recommends the granting of other incentives; Regularly conducts a skills analysis for Operations Manager and Branch Managers, analyzing gaps and developing plans for capacity building; Guides the development of succession plans for department managers and branch management; Implements the Management and Staff Capacity Building Plans to ensure productivity, effectiveness and compliance in order to reach standards and targets; Monitors and evaluates the progress of capacity building and revises plans as necessary; Ensures all high-performing staff have a development plan in place; Ensures all under-performing staff are closely managed so that performance improves or separation is managed according to local regulations (as guided by MFI P&C or HR Director/Manager). Product and Service Development Continually gathers information and analyses the strategic position of the MFI compared to the industry; Conducts/directs market research activities and analysis to determine new products and service areas that may be explored; Reviews internal and external studies on new methodologies/approaches to improve field operations and social performance for review by CEO/BOD; Once approved, pilot tests new product/methodologies, monitors and evaluates results and proposes actions to be taken to introduce into MFI (if warranted); Plans implementation of new products/services and details positive results / risks for presentation and approval by the Board; and coordinates with project management team on implementation and monitoring of plans. Required Knowledge, Skills and Capabilities Master’s degree in economics, Accounting or Business Administration or related fields. Senior management experience of at least 7 to 10 years in similar roles in microfinance institutions, with direct responsibility for a region or significant number of branches and operations of micro-credit or related financial inclusion products. Significant experience managing a group of branch managers and other commercial-related roles in financial services for low-income segments. Proven track record of growing operations, turning around operational results, effective management of operational costs and/or management of crisis in portfolio quality. Demonstrated skills in managing performance based on metrics to drive operational excellence Demonstrated knowledge of developing credit policy and commercial strategies based on risk management data. Experience leading to customer Service, commercial and product development functions of a financial institution at managerial level. Familiar with impact-driven microfinance operations, Client Protection Principles and Universal Standards for Social and Environmental Performance Management (USSEPM). Experience in similar international networks focused on the provision of financial inclusion services. Applicant Types Accepted: Local Applicants Only

Director of Operations, VisionFund Rwanda job opportunity at World Vision International.

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