Manager - ICT job opportunity at World Vision International.

Home Jobs In Chad Tag: Job Manager - ICT position at World Vision International


DateMore Than 30 Days Ago bot
World Vision International Manager - ICT
Experience: Highly Experienced
Pattern: full-time
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loacation Ndjamena - Head office, Chad, Chad
loacation Ndjamena - Hea..........Chad

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Employee Contract Type: Local - Fixed Term Employee (Fixed Term) Job Description: LEADERSHIP: Provides input into the IT operating plan and communicates the plan to relevant stakeholders Is familiar with the IT strategy that has been developed to enable the regional strategy Provides IT input to NO leadership team STAKEHOLDER ENGAGEMENT: Manages key stakeholder relationships in the National Office Helps identify and document customer requirements for taking through the demand management process Assists with measuring and reporting on customer satisfaction STANDARDS AND POLICIES : Adheres to standards, policies and processes IT OPERATIONS : Responsible for the delivery of IT services in the Hub according to service level expectations Responsible for ensuring service management processes are understood and followed Responsible for managing the IT asset inventory CUSTOMER SERVICE: Responsible for service desk queue management Responsible for the provision of customer support Provides support for global and local applications according to existing processes and SLA Assists in managing NO customer expectations throughout the service life cycle BUDGET : Assists in the development and management of the IT budget in the NO VENDOR MANAGEMENT : Identifies contract performance problems and communicates them to the relevant contract manager PEOPLE MANAGEMENT : Promotes the spiritual development of staff Meets regularly with team to gather work statuses. Discusses work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information, ideas, and technology flow freely across teams. Provides input into development of measurable individual and team objectives that are aligned with business and organizational goals. Assists in the identification of the roles, skills and knowledge required to achieve goals. Provides input into IT workforce deployment activities. PURPOSE OF POSITION The IT Manager Irole is responsible for supporting and maintaining global IT processes and standards within their NO. Individuals in this role manage services provided to one or more field office locations within a region. Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.  IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization. To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others. MAJOR RESPONSIBILITIES LEADERSHIP: Provides input into the IT operating plan and communicates the plan to relevant stakeholders Is familiar with the IT strategy that has been developed to enable the regional strategy Provides IT input to NO leadership team STAKEHOLDER ENGAGEMENT: Manages key stakeholder relationships in the National Office Helps identify and document customer requirements for taking through the demand management process Assists with measuring and reporting on customer satisfaction STANDARDS AND POLICIES : Adheres to standards, policies and processes IT OPERATIONS : Responsible for the delivery of IT services in the Hub according to service level expectations Responsible for ensuring service management processes are understood and followed Responsible for managing the IT asset inventory CUSTOMER SERVICE: Responsible for service desk queue management Responsible for the provision of customer support Provides support for global and local applications according to existing processes and SLA Assists in managing NO customer expectations throughout the service life cycle BUDGET : Assists in the development and management of the IT budget in the NO VENDOR MANAGEMENT : Identifies contract performance problems and communicates them to the relevant contract manager PEOPLE MANAGEMENT : Promotes the spiritual development of staff Meets regularly with team to gather work statuses. Discusses work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information, ideas, and technology flow freely across teams. Provides input into development of measurable individual and team objectives that are aligned with business and organizational goals. Assists in the identification of the roles, skills and knowledge required to achieve goals. Provides input into IT workforce deployment activities. KNOWLEDGE, SKILLS AND ABILITIES List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner. Minimum Education, Training and Experience Requirements to Qualify for the Position: List academic , technical skills or other knowledge required as a minimum qualification for this position. 1.  Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 2.  Requires experience in supervising and building relationships with people at a variety of levels. List additional work experience required as a minimum qualification for this position. 1.  Typically has at least 5 years of relevant IT and business work experience. 2.  Requires demonstrated ability to launch and deliver a single IT project on time and within budget. 3.  Willingness and ability to travel domestically and internationally, as necessary. Preferred Skills, Knowledge and Experience: List academic, technical skills or other knowledge preferred for this position. Applicant Types Accepted: Local Applicants Only

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