Director Digital Workplace Services and ITSM job opportunity at Carrier Global.

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Carrier Global Director Digital Workplace Services and ITSM
Experience: 10-years
Pattern: full-time
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loacation CAF77: CCS - CIB, 13995 Pasteur Boulevard, Palm Beach Gardens, FL, 33418 USA, United States Of America
loacation CAF77: CCS - C..........United States Of America

About Carrier   Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort,   safety   and sustainability to life. Through   cutting-edge   advancements in climate solutions such as temperature control, air   quality   and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving   medicines   and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.   About This Role The Director Digital Workplace Services and ITSM leads global digital workplace services, including the Service Desk, onsite support, endpoint operations, and enterprise user experience initiatives. This role ensures a high-quality end-user experience, reliable IT operations across manufacturing and office environments, and adoption of AI-enabled service capabilities. The leader will drive service transformation, manage global MSP partners, and oversee programs that improve operational reliability, experience quality, and cost efficiency. Key Responsibilities Direct global Service Desk, onsite support, and field services across 160+ countries. Oversee MSP/vendor performance, SLAs/XLAs, operational KPIs, and financial governance. Advance AI-enabled service delivery, automation, self-service, and digital deflection. Lead digital experience initiatives leveraging DEX platforms, sentiment analytics, and workflow automation. Provide oversight for endpoint management, PC lifecycle planning, and hardware/software provisioning. Manage major vendor relationships, RFPs, and contract negotiations driving cost optimization. Partner with Cyber, Finance, Procurement, and Manufacturing to align strategy and ensure operational readiness. Lead global teams while communicating priorities and progress to executive stakeholders. Required Qualifications Bachelor’s degree. 10+ years in IT operations, service delivery, or end-user services leadership. 5+ years of experience managing multiple teams and Managed Services Providers (MSP). 5+ years of experience in IT Operations or digital workplace technologies. 2+ years of experience implementing AI/automation in service delivery environments. Preferred Qualifications Bachelor’s degree in Information Technology or Business. DEX/experience management platforms (e.g., NexThink), AIOps, workflow automation. Vendor negotiation, contract management, and financial planning. Executive communication and stakeholder management. Strong change leadership and ability to drive global transformation. Benefits   Employees are eligible for benefits, including:   Health Care benefits:   Medical, Dental, Vision; wellness incentives   Retirement benefits   Time Off and Leave:   Paid vacation days, up to  15 days ; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation    Disability:   Short-term and long-term disability    Life Insurance and Accidental Death and Dismemberment    Tax-Advantaged Accounts:   Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account    Tuition Assistance      To learn more about our benefits offer in g, please click here:   Work With Us | Carrier Corporate   T he specific benefits available to any employee may vary depending on   state and local laws and   eligibility factors, such as date of hire and the applicability of collective bargaining agreements.     The annual salary for this position is between $212,000 – $297,000 annually.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.   This position is entitled to both short and long-term incentives, subject to plan requirements.     Pay Range   The annual salary for this position is $218 ,000 .   – $305,000 .     Factors which may affect pay within this range include, but are not limited to, skills, education, experience , and other   unique qualifications of the successful candidat e.     Applications will be accepted for at least 3 days from Job Posting Date.  Job Posting Date: 01/16/2026 Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

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