Technical Client Support Analyst (Hybrid) job opportunity at Broadridge Financial Solutions, Inc..

Home Jobs In Canada Tag: Job Technical Client Support Analyst (Hybrid) position at Broadridge Financial Solutions, Inc.


DateMore Than 30 Days Ago bot
Broadridge Financial Solutions, Inc. Technical Client Support Analyst (Hybrid)
Experience: 5-years
Pattern: full-time
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degreeAssociate
loacation Toronto, ON, Canada
loacation Toronto, ON....Canada

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for a client facing, senior product support analyst to be working with the global client services organization. The Technical Client Support Analyst is responsible for Service request, Incident, Problem and Change management activities focused on the Security Finance and Collateral Management (SFCM) product.  Responsibilities Provide clients with great customer service on phone and email  Work within a global team (Locations include Edinburgh, Toronto, US, Sydney, India)  Deal with a variety of customers and situations with professional composure and a sense of urgency  Major incident management and associated problem follow up  Escalate issues appropriately to Support Team Level 3 resources and Engagement Managers  Be a team player and collaborate with the Support Team to manage time, priorities, and resources  Act as Client Owner and manage Client expectations.  Identify product improvement and efficiency opporties  Achieve individual and departmental throughput targets on a consistent basis  Supporting and developing less experienced Team Members.  Ideal candidate profile Work experience of around 5 years; University degree required with computer courses that ideally  Experience includes exposure to Oracle, SQL, Java, and SQL.Net  Self-starter with excellent problem solving and individual leadership skills  Good team player and able to work effectively within a global team  Ideally a basic knowledge of Security Lending and Collateral Management, ideally with front and back office experience.  Will accept candidates with other backgrounds to Finance if they demonstrate a strong aptitude to learning.  Detail-oriented with ability to multi-task  Proven ability to meet deadlines while working in a dynamic, fast-paced environment  Enthusiastic and flexible commitment to customer service  Recruitment Process Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.  Compensation Salary Range:  $70,000 - $100,000 CAD.   Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.   Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.     Bonus Eligible Position    Benefits: Medical, dental,   life   and vision insurance .    RRSP program with company   match , paid parental leave, competitive vacation days and more. Medical insurance starts   immediately   upon hire.     AI Disclosure   No AI or automated tools are used in the screening or assessment of applicants for this role.      Vacancy Disclosure   This posting   is for an   existing and currently   open   position   within Broadridge .      Background Check Process Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification Education verification Credit inquiry Canadian criminal record check Workplace Flexibility We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.  At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours. Accessibility & Accommodation Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team. #LI-Hybrid #LI-SS1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.  Use of AI in Hiring  As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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