Client Service Representative (Hybrid) job opportunity at Broadridge Financial Solutions, Inc..

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DateMore Than 30 Days Ago bot
Broadridge Financial Solutions, Inc. Client Service Representative (Hybrid)
Experience: 3-years
Pattern: full-time
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degreeAssociate
loacation Edgewood, NY, United States Of America
loacation Edgewood, NY....United States Of America

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Client Service Representative to join our Issuer team, supporting the Virtual Shareholder Meeting and Shareholder Meeting Registration products. In this client facing role, your primary focus will be planning and executing shareholder meetings using our online platform. You will use and develop an in-depth knowledge of event coordination and management, corporate proxy rules, and client communication. You will guide clients through the shareholder meeting process and Broadridge capabilities, keeping clients on track to ensure their event is executed successfully and flawlessly. Working closely with both the client and our vendors, you will use your expert problem solving skills to resolve issues in real time, and complete tasks by milestone dates to ensure the event is successful. Do you have experience with event planning and coordination? Are you looking to join a leader in the FinTech industry? If so, we'd love to hear from you! This is a hybrid position in which you will work 2 days per week in the office at our Deer Park, NY location, and the other 3 from home. Responsibilities include: Fully understanding the capabilities and options for both the Virtual Shareholder Meeting and Shareholder Meeting Registration products Plan and organize events with attention to deadlines, milestones, time constraints and any additional financial impact Coordinate support and responsibilities both internally and with external vendors Communicate regularly via phone, email and scheduled meetings to provide updates and set expectations as the AGM approaches Understand client needs and expectations to deliver World Class Service Broadridge is known for Troubleshoot issues real time and offer solution when necessary Guide clients in a consultative manner and provide best practices for successful execution Offer solutions to resolve problems in a timely manner Monitor and verify live events Manage client timeline to ensure all deliverables and communications are provided in a timely manner Complete internal tasks and operations to prepare the Virtual Shareholder Meeting and Shareholder Meeting platform Testing and verifying of future development enhancements Work directly with internal Product Management team, Sales organization and Client Experience staff Communicate daily with client contacts including “C” suite Occasional onsite support of events   Qualifications: 3 years of experience as event coordinator or similar role Proficient in MS Office Excellent vendor management skills Sense of ownership and pride in your performance and its impact on company’s success Critical thinker and problem-solving skills Team player Excellent time-management skills Great interpersonal and communication skills Hourly range $29.00- $32.05 Hourly USD. Bonus Eligible.   Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Please visit  www.broadridgebenefits.com  for more information on our comprehensive benefit offerings . #LI-KS1 #LI-Hybrid We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring  As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click  here  to view the EEOC " Know Your Rights " poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.  If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to  BRcareers@broadridge.com .

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