Director, Engagement Management position at Workday.| Japan

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Workday Director, Engagement Management

Experience: 3-years

Pattern: full-time

Country:

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Master's (M.A.)

Japan, Tokyo....Japan

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Workday’s Delivery teams are driven by a passion for our products and the success of our customers in implementing our outstanding cloud solutions. We’re a diverse group of people, with an invaluable mix of experiences and backgrounds. We promote a culture of innovation, continuous improvement, and aspirational goal setting while inspiring and encouraging team members to develop their career and become the best professionals they can be. About the Role 1. 職務概要 (Role Purpose) Director, Engagement Managementは、日本市場におけるWorkday導入プロジェクトのデリバリー統括責任者です。グローバルおよび日本のCX（Customer Experience）、セールス、パートナー各戦略を深く理解し、それらと整合したデリバリー体制の構築と運用を担います。標準メソドロジーに基づいた品質・ガバナンスの維持（守り）を徹底すると同時に、AIや自動化ツールの活用による導入手法の効率化（攻め）を推進し、顧客のWorkday投資に対するROI最大化を支援します。 2. 主な職務内容 (Key Responsibilities) 【デリバリー・ガバナンスと顧客の成功】・プロジェクトポートフォリオの監督: 複数かつ大規模・複雑なプロジェクトを統括し、Workday標準メソドロジーに基づいた予算、進捗、品質、リスク管理を適切に推進する。・エグゼクティブ・マネジメント: 顧客のC-Level（CHRO, CFO, CIO等）と信頼関係を構築し、ステアリングコミッティを通じてグローバルのベストプラクティスに基づく戦略的助言を行い、意思決定を支援する。・リスク/エスカレーション対応: 日本特有の商習慣や要件に配慮しつつ、グローバル標準との乖離を管理する。技術的・組織的課題が生じた際は、関係部署と連携し、迅速な解決を図る。・P&Lおよび収益管理: 担当部門の収益性を管理し、リソース配分の最適化を通じてビジネス目標を達成する。【組織開発と部門間連携】・セールス戦略との連動: 国内のセールス戦略（重点業種、大企業アプローチ等）を理解し、プレセールス段階から適切なデリバリー体制の構築、見積もり、リスク評価を支援する。・クロスファンクショナルな協力: 営業、製品開発、サポートチームと連携し、現場のインサイトを製品改善やサービスパッケージの開発へフィードバックする。・AI活用の促進とチーム育成: コンサルタントが最新のAI技術や生成AIツールを習得し、付加価値の高い業務に注力できるよう、スキルアップと組織文化の形成を支援する。【パートナーエコシステムの支援】・パートナー戦略の推進: 日本のパートナー戦略に基づき、主要サービスパートナーとの協力関係を構築する。パートナー主導プロジェクトにおいて、Workdayの品質基準を維持するためのガバナンスを提供する。・イネーブルメントの実施: パートナー企業に対し、導入手法（Launch Flex等）や最新の製品機能、AI活用に関するナレッジ共有を行い、エコシステム全体のデリバリー品質の標準化と向上を図る。【デリバリーや管理業務における変革】・次世代デリバリーモデルの導入: プロジェクト管理、テスト、データ移行等の各フェーズにAIや自動化ツールを導入し、品質向上と導入期間の短縮を両立させる仕組み作りを推進する。・データドリブンな管理体制: データ分析を活用し、プロジェクトのリソース不整合やリスクを早期に検知・解消するプロアクティブな管理を確立・推進する。 The Director, Engagement Management is responsible for overseeing the delivery of all Workday implementation projects within the Japan market. This role requires a deep understanding of global and local Japan strategies across Customer Experience (CX), Sales, and Partners to build and operate a delivery organization aligned with their objectives. You will be expected to maintain rigorous quality and governance based on standard methodologies (Defensive strategy), while simultaneously driving efficiency through AI and automation tools (Offensive strategy) to maximize the ROI of customers' investment in Workday. This role reports to the Regional VP of Global Services (Japan). Delivery Governance & Customer Success Project Portfolio Oversight: Supervise a portfolio of multiple large-scale and complex projects, ensuring budget, progress, quality, and risk management are handled in accordance with Workday’s standard methodologies. Executive Management: Establish trusted relationships with customer C-level executives (CHRO, CFO, CIO, etc.) and provide strategic advice based on global best practices through Steering Committees to support decision-making. Risk & Escalation Management: Manage deviations from global standards while considering Japan-specific business customs and requirements. Coordinate with relevant departments to achieve swift resolution of technical or organizational issues. P&L and Revenue Management: Manage the profitability of the department and achieve business targets through the optimization of resource allocation. Organizational Development & Cross-functional Collaboration Alignment with Sales Strategy: Understand domestic sales strategies (target industries, enterprise approaches, etc.) and support the establishment of delivery structures, estimation, and risk assessment from the pre-sales stage. Cross-functional Collaboration: Partner with Sales, Product Development, and Support teams to feed back field insights for product improvements and the development of service packages. AI Promotion & Team Development: Support skill-upgrading and foster an organizational culture that enables consultants to master the latest AI and Generative AI tools, allowing them to focus on high-value-add tasks. Partner Ecosystem Support Driving Partner Strategy: Build collaborative relationships with key service partners based on the Japan partner strategy. Provide governance to maintain Workday’s quality standards in partner-led projects. Enablement Execution: Share knowledge on implementation methodologies (e.g., Launch Flex), the latest product features, and AI utilization with partner companies to standardize and improve delivery quality across the entire ecosystem. Innovation in Delivery and Management Introduction of Next-Gen Delivery Models: Drive the creation of frameworks that integrate AI and automation tools into project management, testing, and data migration phases to achieve both higher quality and shorter implementation timelines. Data-Driven Management: Establish and promote proactive management practices that utilize data analytics to early detect and resolve resource imbalances or project risks. About You 【応募資格】ソフトウェアコンサルティング業界での実務経験（3年以上）ピープルマネジメント経験（2年以上）チームメンバーのリソース管理や育成に携わった経験プロジェクトマネジメントの実務経験（8年以上）クラウドソリューションに関連するプロジェクト経験があれば尚可【歓迎・その他要件】＜経験・スキル＞役員レベルのスポンサー（Executive Sponsor）としてのプロジェクト参画経験ビジネスアプリケーションの知見特にHCM（人事管理）、給与計算、または財務会計ソフトウェアの経験コンサルティング部門におけるP&L（損益計算書）の管理経験的確な工数・リソース見積もり能力プロジェクト完遂に必要なリソースを正確に予測し、配分できること＜コミュニケーション・マインドセット＞高度なプレゼンスキルとプレゼンテーション能力複雑な技術的概念を、経営層（C-level）に対して分かりやすく説明できること「腕をまくって実務をこなす」の精神役割に固執せず、必要に応じて自ら現場のタスクをサポートする泥臭さや献身性チームを越えた効果的なコラボレーション能力ポジティブでインクルーシブ（包摂的）な職場環境の推進多様なメンバーが活躍できる環境を育むマインド Basic Qualifications 3+ years experience in software consulting services 2+ years managing a team of resources 8+ years of project management experience, with experience preferably in cloud solutions Other Qualifications Experience as Executive Sponsor on project deployments Experience in business applications, preferably HCM, Payroll or Financial Software Ability to present complex technology concepts to C-level executives in an understandable way Excellent communication and presentation skills Willingness to ‘roll up one’s sleeves’ and assist wherever needed Promote a positive and inclusive working environment Effectively collaborate across teams Accurately estimate effort and resources required to complete projects Experience with managing a consulting services P&L Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com . Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Director, Engagement Management job opportunity at Workday.

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