Customer Relationship Manager job opportunity at Hewlett Packard Enterprise.

Home Jobs In Ireland Tag: Job Customer Relationship Manager position at Hewlett Packard Enterprise


DateMore Than 30 Days Ago bot
Hewlett Packard Enterprise Customer Relationship Manager
Experience: 10-years
Pattern: full-time
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loacation Leixlip, Kildare, Ireland, Ireland
loacation Leixlip, Kilda..........Ireland

Customer Relationship Manager    Job Description:     Responsibilities: Implement and manage e2e Customer solution design   Manage successful delivery of customers first invoice Monitor customer metrics and identify/implement improvements Manages escalations within a quick turn around time Drive resolution of customer queries Seek for opportunities to growth the business Ensure CD forecasting is collected across all different segment and reconciled with Sales Leaders   Deliver customer experience Prepare and run quarterly operational performance reviews with the CDM, PRM, (if applicable) customer and or partner (if applicable) and supports improvement plans Communicate operational process changes to customer Support Total Customer Experience Ensuring up to date contacts are maintained within internal systems Proficient and compliant to internal processes and policies Demonstrate sound judgment, prompt follow-up, and timely escalations Provides solutions to complex customer operational issues and shares best practices within their peer group Proactive interaction and collaboration with various internal and external stakeholders Competencies: Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required Demonstrate strong relationship management skill set Demonstrate leadership capabilities and excellence in customer service Consulting, negotiation and influencing skills Demonstrated project management skills such as planning, execution and implementation Solid understanding of core HPEFS businesses, systems and revenue cycle Effective organization, time management, prioritization, follow-up and execution skills Superior research and analytical skills Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint. Experience: University degree or equivalent experience; advanced university degree preferred Typically 4-10 years of related experience, preferably in leasing, financial services and customer service, sales HPEFS past experiences is a strong asset Job: Services Job Level: Specialist      Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.     HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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