Principal Customer Experience Lead with Italian job opportunity at Hewlett Packard Enterprise.

Home Jobs In Romania Tag: Job Principal Customer Experience Lead with Italian position at Hewlett Packard Enterprise


DateMore Than 30 Days Ago bot
Hewlett Packard Enterprise Principal Customer Experience Lead with Italian
Experience: 6-years
Pattern: full-time
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loacation Bucharest, Romania, Romania
loacation Bucharest, Rom..........Romania

Principal Customer Experience Lead with Italian    This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description:     The Principal Customer Experience Lead with Italian Language executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities. The Principal Customer Experience Lead with Italian Language applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. Responsibilities: Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes Reviews performance of sales processing activities for assigned areas and accounts analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries Communicates data and issue analysis to clients and internal and external stakeholders provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction Provides guidance and mentoring to less-experienced staff members Education and Experience Required: Bachelor's or Master's degree in Business Management or equivalent Typically 4-6 years experience Knowledge and Skills: Experience designing and implementing policies, processes, and tools to support client sales processing Strong analytical, statistics and problem solving skills. Understanding of and experience in applying business and sales processing tools, systems and practices to various situations Reviewing and interpreting client agreements and resolving ambiguity or issues Using forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities Excellent written and verbal communication skills Mastery in Italian & English and local language. Ability to effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels. Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #romania #operations Job: Sales Operations Job Level: Specialist      HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.     HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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