Managed Services Manager job opportunity at Hewlett Packard Enterprise.

Home Jobs In Turkey Tag: Job Managed Services Manager position at Hewlett Packard Enterprise


DateMore Than 30 Days Ago bot
Hewlett Packard Enterprise Managed Services Manager
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Istanbul, İstanbul, Turkey, Turkey
loacation Istanbul, İsta..........Turkey

Managed Services Manager    This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description:     Managed Services Manager Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. The MSM is responsible for the overall delivery of Managed Service solution for specific account and acts as the customer’s or partners’ single focal for all service-related issues and escalations. The MSM manages the relationship with customers, partners and works in close collaboration with delivery teams and local account teams. The MSM is an experienced Program Manager and Escalation Manager. Job tasks/responsibilities: Manage and own relationship with local delivery partners/service providers and end customers Collaborate closely with local account teams, vendors and HPE delivery teams and stakeholders Ensure delivery to end customer meets contractual obligation Coordinate technical and non-technical escalations for one or more customers Be a management partner and extension of customer’s IT management structure. Be a single point of contact for customer related escalations. Document activities and action plans Manage PO process for respective 3rd party vendors Participate in respective ITIL processes as per contract Participate in or lead Continuous Process Improvement projects within the different accounts Deliver strategic account support Identify and contribute to projects to improve product support, customer satisfaction and team efficiency. Manage project financials. Conduct internal trainings Lead or contribute to internal quality, process and practice improvement projects and Education and experience required: Bachelor’s degree or relevant experience in IT support Professional experience: Five years in customer support environment, programmanagement or relevant experience Knowledge of Managed Services Fluency in Turkish and English language ITIL knowledge Customer facing, Partner and Account Management skills Superior communication skills (customer and internal HPE) - interact at all levels, across all geographic regions Program/Project management skills Analytical skills, ability to isolate and solve problems and to create, maintain and follow processes Be flexible and proactive Ability to handle multiple tasks at the same time without supervision and ability to prioritize Time management skills and ability to work with tough timelines Financial acumen Ability to properly maintain technical and case documentation Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Services Job Level: Expert      HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.     HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Other Ai Matches

Wlan Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Solution Architect Applicants are expected to have a solid experience in handling Job related tasks
Material Handler 1st Shift Applicants are expected to have a solid experience in handling Job related tasks
Senior HR Business Partner Applicants are expected to have a solid experience in handling Job related tasks
Wireless QA/Automation Engineer Applicants are expected to have a solid experience in handling Job related tasks
Material Handler - 2nd Shift Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer – GenAI & Agentic Systems Applicants are expected to have a solid experience in handling Job related tasks
OS IB Sales Methodology Project Manager Applicants are expected to have a solid experience in handling Job related tasks
Marketing Automation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Material Handler 1st Shift Applicants are expected to have a solid experience in handling Job related tasks
WLAN Engineer Applicants are expected to have a solid experience in handling Job related tasks
Cloud Developer II - HPE Aruba Networking Applicants are expected to have a solid experience in handling Job related tasks
Routing Protocol Development Engineer Applicants are expected to have a solid experience in handling Job related tasks
Site Realibility Engineer Applicants are expected to have a solid experience in handling Job related tasks
Presales SE (Networking) Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager for HPE Alletra 4000 Applicants are expected to have a solid experience in handling Job related tasks
Principal Software Engineer - Networking Systems Applicants are expected to have a solid experience in handling Job related tasks
Compute Sales Specialist - Public Defense (f/m/d) Applicants are expected to have a solid experience in handling Job related tasks
Senior Morpheus Private Cloud Engineer Applicants are expected to have a solid experience in handling Job related tasks
Principal Networking Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Excel/VBA Developer with SQL Server Applicants are expected to have a solid experience in handling Job related tasks
Senior Product Manager - References & Design Guide (Private Cloud / CloudOps Suite) Applicants are expected to have a solid experience in handling Job related tasks
Partner Support Specialist Applicants are expected to have a solid experience in handling Job related tasks