Senior Manager, Global Client Management (GCM) job opportunity at Hewlett Packard Enterprise.

Home Jobs In Bulgaria Tag: Global Client Management (GCM) Senior Manager, Global Client Management (GCM) position at Hewlett Packard Enterprise


DateMore Than 30 Days Ago bot
Hewlett Packard Enterprise Senior Manager, Global Client Management (GCM)
Experience: 8-years
Pattern: full-time
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Global Client Management (GCM)

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loacation Sofia, Sofia, Bulgaria, Bulgaria
loacation Sofia, Sofia, ..........Bulgaria

Senior Manager, Global Client Management (GCM)    This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description:     We are looking for an experienced senior people leader to manage, coach, and develop our team of GCM Team Managers in Sofia, Bulgaria. This is a critical second-line leadership role responsible for driving exceptional performance across multiple customer-facing teams, owning escalations, shaping a high-performance culture, and ensuring consistent delivery against business KPIs (especially Total Customer Experience – TCE, revenue, consumption, and operational efficiency). As the manager-of-managers, you will act as the primary escalation point for complex customer, operational issues, partner closely with GCM stakeholders, and relentlessly focus on developing the next generation of GCM leaders. How you will make your mark: Lead, coach, and performance-manage the team of GCM Team Managers who collectively oversee customer-facing roles (Account Support Managers, Service Advisors, Consumption Services Specialists, Technical Account Managers, etc.). Own end-to-end escalation management for the Sofia GCM organization; act as the final internal point of resolution before executive involvement. Establish and drive a high-performance culture: set stretch goals, implement robust performance management frameworks, recognize excellence, and address underperformance decisively. Develop leadership capability across the management layer through regular 1:1s, leadership development programs, succession planning, and talent calibration. Monitor and steer key GCM business metrics and deliver recovery plans when required. Identify, sponsor, and drive cross-team process improvements, automation, and best-practice sharing to increase efficiency and customer experience. Act as the primary interface between the Sofia GCM teams and global stakeholders. Foster a diverse, inclusive, and engaging work environment that attracts and retains top talent. Contribute to strategic planning, budgeting, headcount planning, and resource allocation for the Sofia GCM organization. Champion change management for new tools, processes, or organizational shifts. About You: 8+ years in services, customer success, or account management leadership roles within a global technology or IT services organization. 5+ years in direct people leadership role. Proven track record as an effective people leader/manager-of-managers. Strong history of building and sustaining high-performance cultures in customer-facing environments. Demonstrated ability to own and resolve high-impact customer escalations while maintaining executive relationships. Experience managing virtual, multi-cultural teams across multiple time zones preferred. Deep understanding of IT services business models and customer success metrics. Exceptional coaching, feedback, and talent development skills; previous success in growing people into leadership roles. Strong analytical skills with experience using financial and operational dashboards. Excellent communication and influencing skills; comfortable presenting to senior executives and leading without direct authority across functions. Fluency in English is required; additional European languages a plus. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #bulgaria Job: Services Job Level: Manager_2      HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.     HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.     No Fees Notice & Recruitment Fraud Disclaimer   It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.   Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors  will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.   The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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