Branch Customer Service Supervisor job opportunity at KION Group.

Home Jobs In China Tag: Job Branch Customer Service Supervisor position at KION Group


DateMore Than 30 Days Ago bot
KION Group Branch Customer Service Supervisor
Experience: 3-years
Pattern: full-time
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loacation Weifang, China, China
loacation Weifang, China....China

What we offer: 主要职责:Main Responsibility   【Copy】 职责: Role 主要工作任务: Key Task 所占用时间百分比: Percentages 主要输出成果: Key Dliverables 主要衡量标准: Key Measures 服务营销执行公司服务市场营销策略，制定分公司服务市场营销计划，如重点客户，流失客户挽回等，跟进落实和定期回顾，带领团队完成各项服务业绩指标。0.151）确保服务营业额完成以及营业额结构合理； 2）不断改善服务合同覆盖率； 3）提高客户满意度； 4）提高运营效率和优化运营成本； 5）控制应收账款天数在合理范围1）服务营业额； 2）服务合同覆盖率； 3）客户满意度 4）日常服务运营指标； 5）应收账款天数； 制定客户服务计划及拜访计划有效处理客户诉求（质量/时效/态度等），保证团队能交付客户满意的服务。0.15 为客户制定服务合同及服务方案，提供费用分析，开展研讨会等贴近式服务。0.05 审核服务合同条款及报价.0.05 服务运营执行公司的服务策略，把控服务业务，监控、保障服务流程的正常运作。0.1 根据服务运营部门每月提供的运营报表（包括劳动生产率、Openjob等数据），分析数据制定改善计划，提高服务运营效率，管控服务运营成本（包括人工、车辆、工具、加班费、服务合同成本， openjob成本）。工程师行为规范管理、EHSE安全管理、服务资产管理0.1 根据财务要求，控制应收账款天数。（应该放在下面“运营”中）0.05 团队管理管理服务团队（包括工程师日常工作的合理安排及有效监督，招聘、制订培训计划，绩效管理及审核工作单据等），不断完善团队建设。0.2 辅导和发展服务组长的执行能力、营销能力和管理能力。0.05 其他为销售团队和租赁业务提供必要的支持。0.05 完成上级主管交待的各项任务0.05 Tasks and Qualifications: 任职条件:Job Requirements   【Copy】 学历: Education 大专 College 专业: Major 大专以上学历，机械、电气、车辆、机电一体化专业 工作经验: Work Experience 工作年限 3-5年 3 years- 5 years 要求: Demand 工程机械相关服务业务和团队管理经验 通用技能: General Skill 管理绩效Managing Performance          客户导向Customer Orientation          计划与组织Planning & Organizing           商业敏感度Business Acumen          分析能力Analytical Thinking   专业知识-技能: Professional Skill 机械/电气及液压基本知识；   产品知识；   熟悉公司客户服务相关流程；   基本的财务知识；   熟悉业务相关的商务条款   英语能力: English Skill 相关证书要求Relevant Certificate 不限 No Requirement   读写Read&Write En良好Good   听说Listen&Speak 不限No Requestment   计算机能力: Computer Skill 熟悉Office办公系列软件   岗位资格证书: Certificate 叉车驾驶证和汽车驾驶证  

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