Sr Manager, Field Service Operations job opportunity at Otis Worldwide Corporation.

Home Jobs In United States Of America Tag: Field Service Operations Sr Manager, Field Service Operations position at Otis Worldwide Corporation


DateMore Than 30 Days Ago bot
Otis Worldwide Corporation Sr Manager, Field Service Operations
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Field Service Operations

Copy Link Report
degreeOND
loacation OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA, United States Of America
loacation OT348: SF - SA..........United States Of America

Date Posted: 2025-11-07 Country: United States of America Location: OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service Operations to provide direction, support, and leadership for our maintenance business within the San Francisco operating territory (OT).    Your Leadership Impact  Drive field efficiency and quality improvements to meet labor and material margin plans  Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence   Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3%  Lead O hour LEAP initiatives for territory  Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions  Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity  Provide on-going training, development, and leadership to the Maintenance operations team  Provide technical direction to field operations staff and participate in large bids  Responsible for the quality of service in designated territory  Investigate and resolve all critical customer issues with the use of Otis and non-Otis products  Report and present on recommendations for all product designs and performance requirements  Monitor field tests as well as first inspection and data reports  Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance  Proactively aid the region in regard to the malfunctioning of equipment  Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe  Drive a safety culture throughout territory through communication, discipline, recognition and training​  Your Experience: Education  Bachelor’s degree highly desired, with 5 years of experience  High school, or equivalent, plus 10 years of relevant experience  Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.   Work Experience  Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.    5+ years people leadership experience in the elevator industry, or related industry  Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application  Strong desire for candidates who have a proven track record of meeting financial goals and objectives  Basic Qualifications  5+ years elevator industry management experience strongly preferred  Ability to work in a highly team-oriented and dynamic environment  Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers  Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software  Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills  Knowledge and strict enforcement of company EH&S policy and processes    Work Authorization:   Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.  Benefits:   Otis currently provides our colleagues with the following benefits:  401(k) plan that includes generous company match and a separate automatic retirement contribution  Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment  Three weeks paid vacation and paid company holidays   Paid sick leave - Employee assistance and wellness incentive programs  Life insurance and disability coverage  Voluntary benefits, such as legal, pet, home, and auto insurance  Birth/adoption and parental leave benefits  Adoption assistance  Tuition reimbursement program  Peer recognition and service anniversary awards, as well as spot performance bonus opportunities  Salary Transparency:   The salary range for this role is  $150,000-$210,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.   If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.   We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.    Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .   Become a part of the Otis team and help us #Buildwhatsnext!  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Other Ai Matches

Technicien de Travaux/Modernisation (H/F) Applicants are expected to have a solid experience in handling Job related tasks
Principal Embedded Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Ingenieur(e) Commercial - Service Applicants are expected to have a solid experience in handling Job related tasks
[오티스서비스엑스퍼트]승강기 유지보수 계약 영업사원(신입/경력직, 강서) Applicants are expected to have a solid experience in handling 강서) related tasks
Pomocnik konserwatora urządzeń dźwigowych (K/M) Applicants are expected to have a solid experience in handling Job related tasks
Renovation Sales Engineer Applicants are expected to have a solid experience in handling Job related tasks
TECNICO (H/M) MONTAJE INTEGRA MALAGA Applicants are expected to have a solid experience in handling Job related tasks
TECNICO (H/M) MONTAJE INTEGRA ZARAGOZA Applicants are expected to have a solid experience in handling Job related tasks
见习服务维保技师 Applicants are expected to have a solid experience in handling Job related tasks
エレベーター・エスカレーター等のサービスエンジニア（札幌南営業所） Applicants are expected to have a solid experience in handling Job related tasks
Ingénieur Commercial Service (H/F) - NSA - CDD Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Industry 4.0 Program Deployment Manager Applicants are expected to have a solid experience in handling Job related tasks
Technicien de maintenance (H/F) Applicants are expected to have a solid experience in handling Job related tasks
Servicetechniker (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
见习服务维保技师 Applicants are expected to have a solid experience in handling Job related tasks
エレベーター・エスカレーター等の施工管理職（東北支店） Applicants are expected to have a solid experience in handling Job related tasks
KEY ACCOUNT MANAGER Applicants are expected to have a solid experience in handling Job related tasks
SUPERVISOR/A DE NOVOS EQUIPAMENTOS OTIS LISBOA Applicants are expected to have a solid experience in handling Job related tasks
TÉCNICO (H/M) COMERCIAL ENOR SALAMANCA Applicants are expected to have a solid experience in handling Job related tasks
エレベーター・エスカレーター等の調整員（東日本支社） Applicants are expected to have a solid experience in handling Job related tasks
Talent Pool Zagreb - SVC Mechanic/ Elevator Installer/ Service Adjuster Applicants are expected to have a solid experience in handling Job related tasks
Sr. Manager, Field Engineering Applicants are expected to have a solid experience in handling Field Engineering related tasks
Ingénieur d'affaires (H/F) Applicants are expected to have a solid experience in handling Job related tasks