CS Support & Spare Parts Specialist job opportunity at KION Group.

Home Jobs In South Korea Tag: Job CS Support & Spare Parts Specialist position at KION Group


DateMore Than 30 Days Ago bot
KION Group CS Support & Spare Parts Specialist
Experience: 5-years
Pattern: full-time
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loacation Songpa-gu, Korea, Republic of, South Korea
loacation Songpa-gu, Kor..........South Korea

This role is responsible for managing the end-to-end spare parts sales and logistics process in Asia, along with supporting customer service operations. The position plays a key role in ensuring accurate and timely quotation, efficient coordination with internal stakeholders, and compliance with Dematic’s internal controls. We offer: Spare Parts Sales & Quotation Management ·         Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia. ·         Liaise with internal technical teams and suppliers to obtain costings. ·         Prepare and issue customer quotations, ensuring appropriate approval. ·         Maintain accurate records of quotations and customer interactions.   Order Initiation and Procurement Coordination ·         Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval. ·         Coordinate with the Project Office to ensure order numbers are generated. ·         Work closely with the Singapore based team to ensure Purchase Orders (POs) are issued to suppliers.   Logistics & Delivery ·         Oversee logistics operations for spare parts delivery to customers in Asia. ·         Arrange and track shipments, ensuring on-time delivery and appropriate documentation. ·         Coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues.   Customer Service Support ·         Serve as the primary point of contact for spare parts-related customer queries in Asia. ·         Support issue resolution in coordination with internal departments and ensure customer satisfaction. ·         Manage documentation and escalation processes in alignment with CS operations.   Compliance & Internal Controls ·         Ensure all sales and procurement activities align with Dematic’s compliance and governance policies. ·         Maintain separation of duties between quotation, procurement and invoicing functions. ·         Supports audits, reporting and KPI tracking. Tasks and Qualifications: Skills & Capabilities Essential ·         Minimum 3-5 years’ experience in customer service, logistics or sales coordination. ·         Strong understanding of spare parts sales, quotation handling and logistics. ·         Fluent in Korean and proficient in English (Chinese is an advantage). ·         Experience with ERP systems and Microsoft tools. ·         Strong attention to detail and multi-tasking ability. ·         Proactive communication skills with a problem-solving mindset.   Preferred ·         Experience working in multinational or matrixed environment. ·         Background in automation, supply chain or engineering sectors. ·         Familiarity with compliance standards and internal controls. Experience Desired ·         Experience in handling spare parts sales or support within an automation or logistics environment. ·         Ability to work cross-functionally in a regional or international setting. Education & Certifications ·         Bachelor’s degree in Business, Logistics, Supply Chain Management, Engineering or related field. ·         Certifications in Procurement, Supply Chain or Customer Service are an advantage.

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