Operating Area Quality Lead H/F job opportunity at Otis Worldwide Corporation.

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Otis Worldwide Corporation Operating Area Quality Lead H/F
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Pattern: full-time
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degreeMBA
loacation 23 RUE DELARIVIERE LEFOULLON, OTIS SIEGE SOCIAL, 92800, France, France
loacation 23 RUE DELARIV..........France

Date Posted: 2025-07-04 Country: France Location: 23 RUE DELARIVIERE LEFOULLON, OTIS SIEGE SOCIAL, 92800, France Aperçu du poste Accompagner les « Operating area » (OA) dans l’amélioration de la qualité opérationnelle (installation et services) et la satisfaction client. Au cours d'une journée type, vous devrez  : Déployer la stratégie qualité : Garantir que les stratégies qualité sont appropriées et que les objectifs concernant la qualité sont attribués à des responsables bien identifiés. S’assurer que les programmes qualité d’Otis sont déployés, en respectant les méthodes et standards. Mettre en place les initiatives de satisfaction clients (VoC et Customer expérience) suivant le cadre défini par Customer Expérience EMEA. Déployer le programme OPXL par l'animation de groupes de travaux avec locaux avec les OA et OT lead  Préparation avec les OA lead des Comités Qualité locaux Présentation des résultats et plans d'action en Comité Qualité OU France Manager l’amélioration de la Qualité Chantier : Accompagner l’OA/OA pour définir les plans d’actions pertinents : Déployer et piloter un plan global d’actions qualité chantier (pilotage des PUI, définition d'un plan de réduction des AMT, déployer les plans de réduction des taux d'appels et piloter le process de traitement des appareils à l'arrêt  Présence hebdomadaire en agence partout en France Certification ISO 9001 / Lift Directive : Déployer le programme d’Assurance Qualité au niveau de l’OA afin d’assurer le maintien de la certification ISO9001, et Directive Ascenseur Module H d’Otis France. Réaliser les audits process (SIP) et audit CE S’assurer de la levée des réserves identifiées Accompagner les auditeurs Ce dont vous aurez besoin pour réussir : Être diplômé d'un Bac+5 (Master ou MBA) ou expérience équivalente Expérience significative sur un poste similaire Maitrise des outils bureautiques Anglais professionnel (écrit et parlé) Esprit d’analyse, leadership et capacité à fédérer autour de KPI’s communs 1 à 2 jours de déplacement par semaine Quels sont les avantages ?   Vous vous engagez avec le leader mondial du marché l’ascenseur, un secteur qui ne connait pas la crise    Nous vous offrons un package complet : Treizième mois  Contribution de l’entreprise aux cotisations santé & prévoyance, avantages du comité d’entreprise  Plan d’épargne entreprise  Participation aux bénéfices de l'entreprise Tickets restaurant Accord télétravail    À votre arrivée et tout au long au long de votre carrière, vous êtes formé(e) à notre technologie, nos process et aux savoir-être. Vous pourrez à tout moment échanger des idées avec des collègues expérimentés.  If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.   We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.    Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .   Become a part of the Otis team and help us #Buildwhatsnext!  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

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