Tech Support Engineering Manager job opportunity at KION Group.

Home Jobs In Mexico Tag: Job Tech Support Engineering Manager position at KION Group


DateMore Than 30 Days Ago bot
KION Group Tech Support Engineering Manager
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Guadalupe, Mexico, Mexico
loacation Guadalupe, Mex..........Mexico

What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We offer: We are seeking a highly organized and technically skilled Technical Support Manager to lead a team of engineers to successfully support our material handling systems customers both remotely and on field service needs. This role combines technical troubleshooting, case project coordination, and customer relationshi p management to ensure alignment between the company and customers’ expectations.   Tasks and Qualifications: Key Responsibilities   Technical Support and Field Service :   Oversee the diagnosis, troubleshooting, and resolution of system issues in collaboration with engineers and technicians .   Ensure multiple service level agreements (SLAs) and timely response s are met.   Provide guidance on maintenance strategies and long-term equipment reliability.   Provide after- hours support and escalation assistance .   Enterprise Resource Planning (ERP) and technical documentation systems ( e.g. SAP, Oracle, Jira).   Maintain safety & compliance standards and communication .      Customer Relations   Maintain excellent communication, leadership, and problem-solving abilities with customers regarding technical issues, timelines, and service outcomes.   Conduct follow-ups post-intervention to ensure customer satisfaction, Conflict Resolution, Customer centric mindset.   Support the sales team with technical insight for service proposals or equipment upgrades.     Team Coordination   Lead team members by example and by living KION's shared Group Values and Leadership Principles .    Coordinate with cross-functional teams , including engineering , field service , and controls .   Manage workload and ensure team meet s department utilization goal , weekly timesheets and expense reports .   Manage external contractors , third -party vendors , and stakeholders as needed .   Assist in the onboarding process and training technical support staff.   Train and mentor technical support staff on new tools , procedures , and customer service best practices .   Availability to be on-call assissting the team in cases that require particular attention.   Ability to identify , align and manage skills and development target goals .    Ensure compliance with local and supported authorities for visa management .    Engage with peers and people to have a pulse on sentiment and perceptions .    Identify areas within the team that require strengthening and establish action plans to improve and develop them.     Reporting & Documentation   Maintain detailed scope , budget , project records , service reports , and technical documentation per customer’s requirements and contracts .    Ensure accuracy and achievement of performance KPIs for quality , on-time delivery , and cost .   Analyze support metrics to identify trends , improve processes , and implement changes that enhance performance and customer experience .   Contribute to the development of c ontinuous improvement action s and training materials .  

Other Ai Matches

Ausbildung zur Fachkraft für Lagerlogistik für 2026 (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Dealer Manager Middle East & Africa (North) Applicants are expected to have a solid experience in handling Job related tasks
Field Service Engineer Applicants are expected to have a solid experience in handling Job related tasks
Regionální manažer servisu | Vysočina Applicants are expected to have a solid experience in handling Job related tasks
SERVISNÍ TECHNIK manipulační techniky (m/ž) | Kolín Applicants are expected to have a solid experience in handling Job related tasks
Técnico Assistência Técnica I Applicants are expected to have a solid experience in handling Job related tasks
Service Engineer - regio Eindhoven-Zuid Applicants are expected to have a solid experience in handling Job related tasks
Ausbildung zum Mechatroniker als Servicetechniker (m/w/d) in Mönchengladbach - Start 01.09.2026 Applicants are expected to have a solid experience in handling Job related tasks
Service Engineer Applicants are expected to have a solid experience in handling Job related tasks
SAP Basis Administrator Applicants are expected to have a solid experience in handling Job related tasks
TECNICO/A ASSISTENZA CARRELLI ELEVATORI PRESSO CLIENTI _ MONZA E BRIANZA _ DA MONZA A COMO Applicants are expected to have a solid experience in handling Job related tasks
Project Risk Manager Applicants are expected to have a solid experience in handling Job related tasks
Ausbildung zum Mechatroniker (m/w/d) zum Start 01.09.2026 Applicants are expected to have a solid experience in handling Job related tasks
Controls Project Engineer Applicants are expected to have a solid experience in handling Job related tasks
Ausbildung zum/r Fachinformatiker/-in Systemintegration (w/m/d) Applicants are expected to have a solid experience in handling Job related tasks
Solution Analyst Applicants are expected to have a solid experience in handling Job related tasks
STILL UK Field Service Engineer- Doncaster Applicants are expected to have a solid experience in handling Job related tasks
Ausbildung zum Mechatroniker als Servicetechniker (m/w/d) in Unterschleißheim - Start: 01.09.2026 Applicants are expected to have a solid experience in handling Job related tasks
SAP BTP Developer (Focus Backend) Applicants are expected to have a solid experience in handling Job related tasks
Banco de Talento para Mulheres Applicants are expected to have a solid experience in handling Job related tasks
Elev i Økonomi Applicants are expected to have a solid experience in handling Job related tasks
STILL UK Business Development Manager Applicants are expected to have a solid experience in handling Job related tasks
(Senior) Manager Sustainability Reporting Excellence (w/m/d) Applicants are expected to have a solid experience in handling Job related tasks