Global CRM Sustain & Operations Lead  job opportunity at Otis Worldwide Corporation.

Home Jobs In Brazil Tag: Job Global CRM Sustain & Operations Lead  position at Otis Worldwide Corporation


DateMore Than 30 Days Ago bot
Otis Worldwide Corporation Global CRM Sustain & Operations Lead 
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation LOC6025: R ELISHA OTIS, 841, SALA 1, São Paulo, SÃO BERNARDO DO CAMPO, 09852-075 Brazil, Brazil
loacation LOC6025: R ELI..........Brazil

Date Posted: 2025-08-20 Country: Brazil Location: LOC6025: R ELISHA OTIS, 841, SALA 1, São Paulo, SÃO BERNARDO DO CAMPO, 09852-075 Brazil Global CRM Sustain & Operation s Lead   As a Sustain & Operations Lead , you will be responsible for the management, quality, analysis, and lead of Global CRM system under your responsibility following the appropriate methodolog ies .   The functions are:   Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholder s     Manage Key Relationships with Business and Technical Stakeholders   Interaction with key users of the applications and Align application services with business goals to ensure efficiency and value delivery   Continually mature S ustain & O perational / P latform processes to meet Otis needs & requirements   Oversee the day-to-day operations of the production environment, ensuring system stability, performance , reliability & quality   Ensuring adherence to all policies, procedures, KPI’s, SLA’s, best practices are being properly tracked & completed . Continue to enhance & mature proper tracking /adherence with vendors /teams .   Focus, shorten & fine tune KPI’s to ensure internal teams are focused on correcting the area’s that provide most value   Enforce/champion / l everage & expand our AI usage / capabilities in day-to-day operations with internal sustain /workstream teams (includes vendors)   Continue to improve reports on support activities, incident trends, and system health for stakeholders   Promote continuous improvement by identifying automation opportunities and process enhancements   Ensure/Drive Problem Management and follow best in class practices , implementing preventive measures and meeting Otis level objectives   Troubleshooting issues, coordinating with development teams, and implementing best practices for incident management and resolution   Ensure/enforce the integrity , data, administration, configuration, maintenance of all Global CRM environments ( non-production & production)   Collaborate with cross-functional teams (developers, business analysts, cyber, infrastructure teams) to address complex technical challenges   Ensure/implement production monitoring for all integration system connected to production CRM & address any monitoring coverage gaps   Assist with new global initiatives wit h the Global CRM I mplementation & Rollout COE team    Lead the audit/compliance initiatives for Global CRM, working with the auditing/compliance /DR teams   Approve /c oordinate with appropriate teams/vendors on the environment server/maintenance upgrades /license management/ platform items   Ensure proper documentation for system configurations, flow dia grams, troubleshooting steps, support processes & interfaces .    Push for automation and eliminate manual efforts.   Ensure adherence to IT security policies, data privacy regulations, and compliance standards   Ensure the integrity, environment synchronization, configuration, and maintenance of Global CRM environments ( non-prod uction & production)   Oversee/enhance usage of ITIL processes such as Incident Management, Change Management, and Service Delivery       Qualifications :   5 years of experience with Microsoft Dynamics 365    Experience in ITLM   Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred    Experience with MS Azure Dev Ops (ADO) tool preferred, but not required     Experience facilitating cross-functional workshops with key stakeholders across multiple Functional Areas and Geographic Areas     Ability to understand and drive key decisions related to Technical Solutions based on feasibility, cost/benefit analysis, and complexity   Strong Leadership skills and experience leading Teams   Strong I nterpersonal skills in areas related to teamwork, facilitation, collaboration, and negotiation   Strong Project Management skills in areas related to tracking project plans, managing resources, providing status updates, etc.    Ability to understand both the strategic ("big picture") and tactical perspectives of business problems and technical solutions    Highly organized and analytical   Very strong written and verbal communication skills   Exposure to multiple, diverse B usiness S ystems and T echnologies    E ducation level:     Bachelor’s Degree in Digital Technology , Management Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience   If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.   We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.    Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .   Become a part of the Otis team and help us #Buildwhatsnext!  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Other Ai Matches

Technicien de travaux - Portes (H/F) Applicants are expected to have a solid experience in handling Job related tasks
Service Engineer Applicants are expected to have a solid experience in handling Job related tasks
TECNICO (H/M) MONTAJE INTEGRA MADRID Applicants are expected to have a solid experience in handling Job related tasks
Technical Assistant - Modernization Applicants are expected to have a solid experience in handling Job related tasks
FUNZIONARIO TECNICO COMMERCIALE AMMODERNAMENTI - ROMA Applicants are expected to have a solid experience in handling Job related tasks
Lift Modernization Engineer Applicants are expected to have a solid experience in handling Job related tasks
SUPPLY CHAIN SPECIALIST - Subcontracting SEET Applicants are expected to have a solid experience in handling Job related tasks
TECNICO (H/M) MONTAJE INTEGRA VIGO Applicants are expected to have a solid experience in handling Job related tasks
Sales Engineer, New Equipment & Modernization Applicants are expected to have a solid experience in handling New Equipment & Modernization related tasks
エレベーター・エスカレーター等の据付工事職（中部支店） Applicants are expected to have a solid experience in handling Job related tasks
Talent Community Luzern - Aufzug Monteur/Reparateur/Servicetechniker (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Responsable national de comptes stratégiques (H/F) Applicants are expected to have a solid experience in handling Job related tasks
Sales Specialist, Modernization Applicants are expected to have a solid experience in handling Modernization related tasks
Technicien de montage (H/F) Applicants are expected to have a solid experience in handling Job related tasks
電梯助理技工 (安裝部/維修部) Applicants are expected to have a solid experience in handling Job related tasks
COMERCIAL (H/M) DE CAPTACIÓN OTIS VALENCIA Applicants are expected to have a solid experience in handling Job related tasks
Svensktalande Customer Care Assistant Deltid till Otisline i Herlev Applicants are expected to have a solid experience in handling Job related tasks
Senior Associate, Service Sales Applicants are expected to have a solid experience in handling Service Sales related tasks
SALES (H/M) SPECIALIST OTIS MURCIA Applicants are expected to have a solid experience in handling Job related tasks
Lærlinge til Elevatorfirma Applicants are expected to have a solid experience in handling Job related tasks
Field Manager Applicants are expected to have a solid experience in handling Job related tasks
Service Engineer Applicants are expected to have a solid experience in handling Job related tasks
Service Technician Applicants are expected to have a solid experience in handling Job related tasks