Service Controller job opportunity at KION Group.

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DateMore Than 30 Days Ago bot
KION Group Service Controller
Experience: General
Pattern: full-time
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degreeMaster's (M.A.)
loacation Dublin, Ireland, Ireland
loacation Dublin, Irelan..........Ireland

Primarily responsible for the creation of WIPs and scheduling of engineers We offer: To present a professional company customer facing image and increase customer service levels. Increasing revenue and margins through building effective customer and colleague relationships. • To ensure we provide a pro-active service and support, in order to exceed our customers’ expectations. • Manage and control the despatch of engineers to Breakdown/TOA jobs as required keeping the customer informed at all stages. • Proactive control of service planning. Maintaining accurate planning master data. Tasks and Qualifications: To liaise with service engineers, quotation controllers, Service Operations Manager to help maximise the effectiveness of service quotations to ensure that revenue and margin opportunities are optimised. • Liaise with Service Operations Manager to produce service schedules and communicate these to engineers and confirm with customers. • Provide proactive communication to customers regarding TOA’s, breakdowns and planned services. • In line with the Customer Service Charter, communicate with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business. • Arrange and plan work arising from Thorough Examinations and Service as required. • In conjunction with the Service Operations Manager deal with any invoice queries in a timely manner. • Arrange third party jobs as required through approved suppliers. Fully processing ERP Goods Receipts etc . • Adopt a One Linde approach when liaising with all Linde regions. • Ensure Engineer time sheet data is accurate and up to date to allow smooth processing of all jobs prior to JBCL. • Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent the timely completion of jobs. • To undertake this role in compliance with Health and Safety requirements. • Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.

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