Process Redesign Specialist job opportunity at QBE Insurance Group.

Home Jobs In Philippines Tag: Job Process Redesign Specialist position at QBE Insurance Group


DateMore Than 30 Days Ago bot
QBE Insurance Group Process Redesign Specialist
Experience: 7-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation PHI - Manila, Philippines
loacation PHI - Manila....Philippines

Primary Details Time Type: Full time Worker Type: Employee Responsible for leading process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework. Primary Responsibilities • Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities •Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation) •Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation •Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional •Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion •Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums •Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation •Build and maintain effective partnership with local and onshore stakeholders •Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary •Conduct coaching and mentoring session •Perform ongoing reviews to ensure customer needs are met Required Education • Bachelor's Degree or equivalent combination of education and work experience Required Experience • 7 years relevant experience Preferred Competencies/Skills • Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore •Excellent workshop facilitation and data gathering skills •Process flow design and optimisation •Project management skills (implementation to completion) •Excellent stakeholder management skills •Familiarity with process automation tools •Excellent use of desktop data applications – e.g. Power BI and Excel •Adaptable to change and able to work in a highly dynamic environment •Ability to manage multiple initiatives; ability to work with centre-wide and regional projects •Strong agility and flexibility Preferred Experience • 5-7 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results •Has led multiple continuous improvement projects that delivered tangible benefits •At least 3+ years experience in the financial services industry, preferably in insurance •Working experience in a consulting or shared services environment preferred •Graduate degree in Business, Engineering or related disciplines •Lean Six Sigma Black Belt Certification or equivalent Preferred Knowledge • Advanced knowledge in process & data analysis •Knowledge in Lean/Six Sigma, Quality Management •Knowledge of Process Maturity Framework •Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions •Deep understanding of definition, implementation and analysis of metrics and providing insights •Application of CI tools – e.g. process mining or statistical tools •Strong knowledge/background in Agile (Scrum) practice, and/or Project Management •Preferably with knowledge in the Insurance industry QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type • Individual Contributor Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Microsoft Applications, Negotiation, Operations Management, Process Improvements, Project Management, Risk Management, Stakeholder Management, Strategic Thinking How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Other Ai Matches

Executive Assistant Applicants are expected to have a solid experience in handling Job related tasks
Auditor, Internal Controls Assurance Applicants are expected to have a solid experience in handling Internal Controls Assurance related tasks
Business Project & Program Management Associate Lead Applicants are expected to have a solid experience in handling Job related tasks
Claims Officer, Third Party Settlements (Litigation & Credit Hire) Applicants are expected to have a solid experience in handling Third Party Settlements (Litigation & Credit Hire) related tasks
Lead Environmental Underwriting Applicants are expected to have a solid experience in handling Job related tasks
Asia Head, Underwriting, A&H Applicants are expected to have a solid experience in handling Underwriting, A&H related tasks
AVP, Product Development Lead- Property & Casualty Applicants are expected to have a solid experience in handling Product Development Lead- Property & Casualty related tasks
Insurance Specialist Applicants are expected to have a solid experience in handling Job related tasks
Accounting Manager Applicants are expected to have a solid experience in handling Job related tasks
Manager, Agency & Broker Business Development Applicants are expected to have a solid experience in handling Agency & Broker Business Development related tasks
Firewall Engineer Applicants are expected to have a solid experience in handling Job related tasks
Insurance Operations Team Lead Applicants are expected to have a solid experience in handling Job related tasks
Finance Services Sr. Analyst - Tax Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Claims Specialist - A&H Applicants are expected to have a solid experience in handling Job related tasks
Sourcing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Underwriting Associate, Engineering Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Actuarial and Analytics Specialist Applicants are expected to have a solid experience in handling Job related tasks
Automation Engineer - GSSC T&OE Applicants are expected to have a solid experience in handling Job related tasks
Data and Reporting Engineer Applicants are expected to have a solid experience in handling Job related tasks
Pricing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Software Engineering Senior Analyst (AI Prompt Engineer) Applicants are expected to have a solid experience in handling Job related tasks
Personal Injury Claims Adjuster - Motor Applicants are expected to have a solid experience in handling Job related tasks
Senior Underwriter, Commercial Property Applicants are expected to have a solid experience in handling Commercial Property related tasks