Salesforce CoE Team Lead - Business IT Platform Section, Corporate IT Service Department (CITSD) job opportunity at Rakuten International.

Home Jobs In Japan Tag: Corporate IT Service Department (CITSD) Salesforce CoE Team Lead - Business IT Platform Section, Corporate IT Service Department (CITSD) position at Rakuten International


DateMore Than 30 Days Ago bot
Rakuten International Salesforce CoE Team Lead - Business IT Platform Section, Corporate IT Service Department (CITSD)
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Corporate IT Service Department (CITSD)

Copy Link Report
degreeGeneral
loacation Tokyo, Japan, Japan
loacation Tokyo, Japan....Japan

Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the foundation of technology. Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure. Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity. Department Overview Corporate IT Service Department (CITSD) supports the Rakuten Group through innovative and secure IT solutions that improve efficiency and productivity. CITSD is responsible for enterprise application management for core business functions, driving business process automation and digital transformation through IT platforms, providing comprehensive end-user and operational support, and optimizing IT processes that underpin a wide range of critical services and platforms. In addition, CITSD incorporates AI technologies - such as generative AI and AI agents - to enhance support capabilities, including faster issue triage, improved knowledge discovery, and more efficient operations, helping business teams reduce workload while improving service quality. The Business IT Platform Section is responsible for planning and driving the enterprise IT platform that supports internal business operations. Our scope includes the standardization and deployment of cloud services, implementation of productivity-enhancing applications, data integration with core internal ERP systems, and a strong focus on the development and application of AI technologies. As a central part of the company’s IT strategy, we collaborate across departments to build a secure, stable, and user-friendly next-generation IT environment. Position: Why We Hire Lead the Salesforce CoE team and shared platform operations as a Team Leader, owning the strategy and roadmap. Ensure secure, high-quality delivery, establish clear operating rhythms and governance, and drive adoption of Salesforce capabilities (Sales Cloud/Service Cloud), including AI-driven efficiency initiatives. Position Details Platform operations & enhancement leadership: - Lead the Salesforce CoE’s day-to-day platform operations and continuous enhancements end-to-end; owning the operating model, roadmap execution, and release/change cadence; defining clear roles/responsibilities and governance; prioritizing and delivering enhancements while maintaining stability, security, and service quality; and driving adoption of Sales Cloud/Service Cloud, including AI-driven efficiency initiatives. - Communicate progress, risks, and decisions to senior stakeholders; manage vendor performance and contract compliance; ensure delivery governance across multiple concurrent initiatives. Mandatory Qualifications: - Experience leading projects involving 10+ stakeholders (business, development, operations, vendors, etc.), covering end-to-end delivery, not only implementation (Build) but also operational design through transition/handover to operations (Run). - 5+ years of experience leading technical studies and project delivery in Salesforce implementations (Sales Cloud/Service Cloud). - 5+ years hands-on Salesforce engineering experience (Sales Cloud/Service Cloud). - Experience collaborating with business & technology leaders (incl. senior leadership). - Language skills: Japanese (business level), English (TOEIC Score 800 above or possess equivalent abilities) Desired Qualifications: - Salesforce certifications (Developer, Sales Cloud/Service Cloud Consultant, etc.). - Global project leadership with multinational/offshore teams. - Experience defining governance/operating model and scaling CoE practices across multiple orgs. Other Information: Additional information on Location Rakuten Crimson House (Head office) #engineer #applicationsengineer #technologymanagementdiv

Other Ai Matches

IT Governance Expert - IT Governance Section, IT Strategy Department (ITSD) Applicants are expected to have a solid experience in handling IT Strategy Department (ITSD) related tasks
Database Administrator - Platform and Infrastructure Department, Product Development Division, Rakuten Payment, Inc. Applicants are expected to have a solid experience in handling Product Development Division, Rakuten Payment, Inc. related tasks
Full-stack Engineer (Tech Lead Candidate) - Business Support Development Department (BSD) Applicants are expected to have a solid experience in handling Job related tasks
Business management, strategy planning (Rakuten Mobile business) - Marketing Division Applicants are expected to have a solid experience in handling strategy planning (Rakuten Mobile business) - Marketing Division related tasks
Database Engineer - System Infrastructure Department, System Division, Rakuten Bank, Ltd. Applicants are expected to have a solid experience in handling System Division, Rakuten Bank, Ltd. related tasks
Software Engineer - Backoffice Business Support Section,Business Support Development Department(BSD) Applicants are expected to have a solid experience in handling Business Support Development Department(BSD) related tasks
Lead Engineer (Skill based) -Customer Service Development Department,Product Development Division, Rakuten Payment, Inc. Applicants are expected to have a solid experience in handling Product Development Division, Rakuten Payment, Inc. related tasks
DX Solution Lead Engineer - Backoffice Business Support Section, Business Support Development Department (BSD) Applicants are expected to have a solid experience in handling Business Support Development Department (BSD) related tasks
New Customer Acquisition Sales for Apparel Brand & Manager Candidate, Rakuten Fashion - Fashion Business Department(C&M) Applicants are expected to have a solid experience in handling Rakuten Fashion - Fashion Business Department(C&M) related tasks
Device Sourcing Staff - Procurement Operations Department, Procurement Operations Supervisory Department Applicants are expected to have a solid experience in handling Procurement Operations Supervisory Department related tasks
Tax Manager Candidate - International Tax Section, Tax Department(FAD) Applicants are expected to have a solid experience in handling Tax Department(FAD) related tasks
Operation Engineer, Rakuten Pay - Service Operation Department, Rakuten Payment, Inc. Applicants are expected to have a solid experience in handling Rakuten Pay - Service Operation Department, Rakuten Payment, Inc. related tasks
Customer Acquisition - Marketing Section, Fashion Business Department（Rakuten Fashion）(C&M) Applicants are expected to have a solid experience in handling Fashion Business Department（Rakuten Fashion）(C&M) related tasks
Project management staff (project management from new service planning to release)- Energy Division Applicants are expected to have a solid experience in handling Job related tasks
Group Headquarters Group Marketing Governance Planning/Management Member - Marketing Division Applicants are expected to have a solid experience in handling Job related tasks
Senior Backend Software Engineer - Search Department (SED) Applicants are expected to have a solid experience in handling Job related tasks
Planning and operation of Talent Development (training), Leader/Manager Candidate - Recruiting and L&D Department, Group Human Resources Supervisory Department (RLDD) Applicants are expected to have a solid experience in handling Leader/Manager Candidate - Recruiting and L&D Department, Group Human Resources Supervisory Department (RLDD) related tasks
marketing research consultant - Data Solutions Department, Marketing Solutions Business (C&M) Applicants are expected to have a solid experience in handling Marketing Solutions Business (C&M) related tasks
Advertising strategy consultant - Data Planning Section, Ad Sales Department, Marketing Partner Business(A&M) Applicants are expected to have a solid experience in handling Ad Sales Department, Marketing Partner Business(A&M) related tasks
BASIS Engineer - Business Support Development Department (BSD) Applicants are expected to have a solid experience in handling Job related tasks
Sales Consultant/Inside sales, Merchant Development Section - EC Consulting Department (C&M) Applicants are expected to have a solid experience in handling Merchant Development Section - EC Consulting Department (C&M) related tasks
Customer Acquisition Sales for Beauty Salons - Rakuten Beauty Department (Rakuten Beauty) (C&M) Applicants are expected to have a solid experience in handling Job related tasks
Corporate Planning, Corporate Business Operation 1 Section -Corporate Business Operation Department(Group Sales Div) Applicants are expected to have a solid experience in handling Corporate Business Operation 1 Section -Corporate Business Operation Department(Group Sales Div) related tasks