Customer Care Specialist I (Manheim) job opportunity at Cox Automotive.

_{More Than 30 Days Ago} bot

Cox Automotive Customer Care Specialist I (Manheim)

Experience: 2-years

Pattern: full-time

Country:

Apply Now

Salary:

Status:

Job

Copy Link Report

Diploma

Matteson IL....United States Of America

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description General Responsibilities: The CCS will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCS, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues. The CCS will provide responsive, timely telephone, chat and email support. The CCS shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). The CCS will also oversee/monitor the resolution to all problems, regardless of delegation to other departments. Qualifications: Minimum: High School Diploma/GED Generally, less than 2 years of experience Preferred: Minimum of 2 years of Call center and/or client interfacing experience Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email Excellent oral and written communications skills, particularly in a phone or email context, Experience working in a contact center metrics driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Other Ai Matches

Remote

Manheim Mobile Inspector II, Los Angeles Metro East, CA Applicants are expected to have a solid experience in handling Los Angeles Metro East, CA related tasks

Mobile Trailer Mechanic II Applicants are expected to have a solid experience in handling Job related tasks

Mobile Diesel Mechanic II Applicants are expected to have a solid experience in handling Job related tasks

Part-time Driver (Manheim) Applicants are expected to have a solid experience in handling Job related tasks

Part Time Zone Administrator (Manheim) Applicants are expected to have a solid experience in handling Job related tasks

Detail Technician II (Special Projects/De-Trash) (Manheim) Applicants are expected to have a solid experience in handling Job related tasks

Inbound Sales Representative Applicants are expected to have a solid experience in handling Job related tasks

Remote

Sr Mobile Vehicle Inspector, Manheim Express, Baltimore North, MD Applicants are expected to have a solid experience in handling Manheim Express, Baltimore North, MD related tasks

Indirect Retail Sales Associate Applicants are expected to have a solid experience in handling Job related tasks

Automotive Mechanic Technician I - $1,500 New Hire Tool Bonus Applicants are expected to have a solid experience in handling 500 New Hire Tool Bonus related tasks

Account Operations Specialist II (Manheim) Applicants are expected to have a solid experience in handling Job related tasks

Remote

Multi Solution Performance Manager - West Coast Applicants are expected to have a solid experience in handling Job related tasks

Mobile Diesel Mechanic II Applicants are expected to have a solid experience in handling Job related tasks

Part Time Auction Support Specialist (Manheim) Applicants are expected to have a solid experience in handling Job related tasks

Supervisor, Mechanic Shop Applicants are expected to have a solid experience in handling Mechanic Shop related tasks

Regional Sales Account Executive (Fleet Services) Applicants are expected to have a solid experience in handling Job related tasks

Remote

Public Cloud Specialist (RapidScale) - East Applicants are expected to have a solid experience in handling Job related tasks

Mobile Light/Medium Tech I Applicants are expected to have a solid experience in handling Job related tasks

Remote

Senior Vehicle Mobile Inspector (Manheim) - Kansas City, Missouri Applicants are expected to have a solid experience in handling Missouri related tasks

Sr Mobile Diesel Mechanic- 2nd Shift Applicants are expected to have a solid experience in handling Job related tasks

Residential Broadband Technician Applicants are expected to have a solid experience in handling Job related tasks

Outside Service Coordinator (Manheim) Applicants are expected to have a solid experience in handling Job related tasks

Client Development Executive (Cox Business) Applicants are expected to have a solid experience in handling Job related tasks

Customer Care Specialist I (Manheim) job opportunity at Cox Automotive.

Saved Jobs

No Job Saved

Other Ai Matches