Technical Engineer, Second Line Support, BSS Operations [Change & Release] - BSS Ops Department (BSOPD) job opportunity at Rakuten International.

Home Jobs In Japan Tag: Second Line Support, BSS Operations [Change & Release] - BSS Ops Department (BSOPD) Technical Engineer, Second Line Support, BSS Operations [Change & Release] - BSS Ops Department (BSOPD) position at Rakuten International


DateMore Than 30 Days Ago bot
Rakuten International Technical Engineer, Second Line Support, BSS Operations [Change & Release] - BSS Ops Department (BSOPD)
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Second Line Support, BSS Operations [Change & Release] - BSS Ops Department (BSOPD)

Copy Link Report
degreeOND
loacation Tokyo, Japan, Japan
loacation Tokyo, Japan....Japan

Job Description: Business Overview The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Telecom Business Application Supervisory Department (TBASD) develops and maintains a unified, high-quality Business Support System (BSS) for Rakuten Mobile. We deliver agile, scalable solutions across the customer lifecycle and continuously enhance system performance through close collaboration with stakeholders. Department Overview The Business Support System Operations Department (BSOPD) is responsible for operating a high-quality Business Support System (BSS) that integrates with the broader Rakuten Ecosystem, directly contributing to maximize Rakuten Mobile’s business. These BSS platforms are critical for managing telecommunication business operations. Additionally, we provide excellent customer support and facilitate all BSS integrations. Position: Why We Hire We are looking for Entrepreneurial, Innovative, Growth-Oriented, and Customer-obsessed individuals to join our growing team to build the Telco of the Future. We are a truly global organization, with team members from Japan, India, North America, South America, Europe, China, Korea, Australia, Africa, and more, shifting to a fast-paced, agile way of working. Position Details Key Responsibilities - Responsible for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between teams, and deployment of release as per the schedule. - Ensure that changes to IT systems and infrastructure are made in a controlled and authorized manner and that they align with business objectives. - Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates. - Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected. - Develops implementation plans for complex requests for change, in terms of the overall assessment, approval and schedule for implementation. - Provide documentation including management information and statistics on the progress of changes for stakeholders, including performance against service level agreements. - Ensure that changes are properly impact-assessed and authorized. Chair review meetings to asses the impact of availability, performance, security and compliance of the business services. - Review the effectiveness of change implementation, suggests improvement to organizational procedures governing change control. Participates in audits of the change control process and takes responsibility for resulting actions based on findings and recommendations. - Ensure that release process elements are in full compliance with security policy and relevant national or international standards. - Identify, evaluate and manage the adoption of appropriate release and deployment techniques, processes and tools, including automation tools, application management tools. - Conduct post-release reviews to inform improvement to processes and procedures and keeps stakeholders informed. Mandatory Qualifications: - Bachelor's degree in Information Technology or related field. - 5+ years of experience in an L2 or equivalent technical support role, ideally within the telecommunications sector.  - Knowledge & experience in telecom & BSS (Telecom industry experience). - Good Understanding of CRM, Billing, Collections, Order management, Product catalogue, Mediation, Asset Management etc. - ITIL Foundation Certification, ITIL Release, Control and Validation certification or a good appreciation or equivalent market experience. - Excellent written and oral communication skills - able to communicate technical information to the understanding of a layperson. - Excellent interpersonal skills - able to influence and persuade, is comfortable championing processes across multiple user groups, adjusts style to needs of audience. - Sound relationship management skills - able to build and maintain effective working relationships. - Strong organizational skills - able to prioritize and effectively manage competing demands without any loss of quality or service. - Solid understanding of change process, including an understanding of issues and challenges. - In depth working knowledge of service management processes (Incident, Problem and Change Management). - Experience of working and delivering in a high-pressure environment with multiple priorities. Able to negotiate in difficult situations to reach a successful conclusion. - IT Service experience with knowledge or understanding of IT platforms, operating systems, infrastructure and technology environments. - Understanding of Cloud concepts (VM/PODS/Containers) and Kubernetes. - Good Trouble shooting skills in issues and Strong knowledge of IT support processes and best practices & Experience managing Information System/Network/Server. - Capable of motivating and encourage the team to discover solutions to difficulties and assist the team in collaborating and making choices. - Ability to organize and execute multiple tasks with varying priorities. Desired Qualifications: - Proactive approach to problem-solving. - Experience in working with DevOps and Agile methodologies. - Strong organizational skills & Experience with budget management. - Knowledge of industry standards and compliance requirements. - Commitment to continuous learning and professional development. - A strong commitment to delivering exceptional service including providing after hours support as required.   Other Information: Additional information on Location Rakuten Crimson House (Head office) #engineer #developmentsupport #technologyplatformdiv Languages: English (Overall - 4 - Fluent)

Other Ai Matches

Product and Service Planner - Business Promotion Department, Group Sales Division Applicants are expected to have a solid experience in handling Group Sales Division related tasks
Senior Program Manager - Search Department (SED) Applicants are expected to have a solid experience in handling Job related tasks
HRIS Open position - HRIS Department, Group Human Resources Supervisory Department (GHRD) Applicants are expected to have a solid experience in handling Group Human Resources Supervisory Department (GHRD) related tasks
Project Manager - Travel Development Department (TDD) Applicants are expected to have a solid experience in handling Job related tasks
Consulting position, Rakuten Travel - Hotel Consulting Department, Travel & Mobility Business (Matsuyama) (C&M) Applicants are expected to have a solid experience in handling Rakuten Travel - Hotel Consulting Department, Travel & Mobility Business (Matsuyama) (C&M) related tasks
[Corporate] Platform Strategy Section_Customer Strategy Department, Production Management Manager Applicants are expected to have a solid experience in handling Production Management Manager related tasks
MVNO Business Sales Planning, Partner Sales 1 Section -Partner Sales Department (Group Sales Div) Applicants are expected to have a solid experience in handling Partner Sales 1 Section -Partner Sales Department (Group Sales Div) related tasks
Strategic Planning, Solution Service Development 2 Section -Enterprise Solution Business Department (Group Sales Div) Applicants are expected to have a solid experience in handling Solution Service Development 2 Section -Enterprise Solution Business Department (Group Sales Div) related tasks
Advertising strategy consultant - Data Planning Section, Ad Sales Department, Marketing Partner Business(A&M) Applicants are expected to have a solid experience in handling Ad Sales Department, Marketing Partner Business(A&M) related tasks
Sales, Solution Sales 1 Section - Enterprise Solution Business Department ( Group Sales Division ) Applicants are expected to have a solid experience in handling Solution Sales 1 Section - Enterprise Solution Business Department ( Group Sales Division ) related tasks
Commerce & Marketing Company strategic planning Open Position (C&M) Applicants are expected to have a solid experience in handling Job related tasks
Data Scientist, Digital Advertisement/Marketing - Global Ad Technology Supervisory Department (GATD) Applicants are expected to have a solid experience in handling Digital Advertisement/Marketing - Global Ad Technology Supervisory Department (GATD) related tasks
IT Financial Manager - System Division Supervisory Department, System Division, Rakuten Card Co., Ltd. Applicants are expected to have a solid experience in handling System Division, Rakuten Card Co., Ltd. related tasks
Front-End Engineer - Rakuten Bic Business Department, Rakuten Bic, Inc. (C&M) Applicants are expected to have a solid experience in handling Rakuten Bic, Inc. (C&M) related tasks
Strategic Business Development Staff and Leader Candidate - Business Planning Department, Incubation Business (INCB) Applicants are expected to have a solid experience in handling Incubation Business (INCB) related tasks
Marketing Researcher - Data Solutions Department, Marketing Solutions Business(A&M) Applicants are expected to have a solid experience in handling Marketing Solutions Business(A&M) related tasks
Data Platform Architect / Lead Data Engineer - Technology Services Section, Global IT Strategy Office (GITSO) Applicants are expected to have a solid experience in handling Global IT Strategy Office (GITSO) related tasks
Public Policy Staff - Parliamentary Affairs Section, Public Policy Supervisory Department (PPD) Applicants are expected to have a solid experience in handling Public Policy Supervisory Department (PPD) related tasks
Business Operation, Sales Planning Management Section -Sales Planning Promotion Department( Group Sales Division) Applicants are expected to have a solid experience in handling Sales Planning Management Section -Sales Planning Promotion Department( Group Sales Division) related tasks
PR Staff in Ad related business - Marketing Partner Business(A&M) Applicants are expected to have a solid experience in handling Job related tasks
Business strategist- Energy Division Applicants are expected to have a solid experience in handling Job related tasks
Advertising Planner - Media＆Trend Department, Marketing Solutions Business Applicants are expected to have a solid experience in handling Marketing Solutions Business related tasks
Geography Content Group Manager - Content Management Office, Travel & Mobility Business (C&M) Applicants are expected to have a solid experience in handling Travel & Mobility Business (C&M) related tasks