Claims Officer job opportunity at QBE Insurance Group.

Home Jobs In Australia Tag: Job Claims Officer position at QBE Insurance Group


DateMore Than 30 Days Ago bot
QBE Insurance Group Claims Officer
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation AUS - NSW - Newcastle, Australia
loacation AUS - NSW - Ne..........Australia

Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Newcastle or Parramatta is preferred Open to Brisbane or Melbourne Permanent, full-time position The opportunity  Join our Property Claims team, where you’ll support customers through the full lifecycle of their home, contents and Home Pack claims - including policies purchased online and via brokers. You’ll manage claims end-to-end, build strong relationships with customers and suppliers, and bring calm, clarity and professionalism during weather‑driven surge events.    About QBE   At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role  Manage end-to-end property claims, from lodgement to settlement, across Home Pack and standalone consumer property policies. Handle inbound and outbound customer, broker and supplier contact across phone and email channels. Apply sound case management to assess coverage, progress repairs, and deliver fair, timely outcomes. Identify and support vulnerable customers with empathy and appropriate escalation. Maintain accurate documentation, compliance and decision-making while upholding behavioural and service standards. Demonstrate resilience and adaptability during weather events where portfolios and workloads can spike suddenly. About you   Experience in property claims or related case management roles (highly regarded). Strong customer service skills with the ability to manage challenging conversations calmly and professionally. High resilience with the ability to work effectively in fast-paced, surge-prone environments. Confident working both independently and collaboratively within a hybrid, high-performing team. Excellent communication, sound judgement and a commitment to integrity and fairness. Comfortable managing multiple stakeholders including customers, brokers and suppliers. Benefits   We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here . Rewards & Recognition   We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here . Apply now and let’s make it happen!  If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.   QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com   Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 30/01/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Other Ai Matches

Insurance Specialist Applicants are expected to have a solid experience in handling Job related tasks
Accounting Professional Applicants are expected to have a solid experience in handling Job related tasks
Auditor, Internal Controls Assurance Applicants are expected to have a solid experience in handling Internal Controls Assurance related tasks
Underwriting Associate, Engineering Applicants are expected to have a solid experience in handling Engineering related tasks
ServiceNow Developers Applicants are expected to have a solid experience in handling Job related tasks
Accounting Associate Manager Applicants are expected to have a solid experience in handling Job related tasks
Compliance Specialist Applicants are expected to have a solid experience in handling Job related tasks
Security Analyst Applicants are expected to have a solid experience in handling Job related tasks
Client Development Manager Applicants are expected to have a solid experience in handling Job related tasks
IT Project Manager  Applicants are expected to have a solid experience in handling Job related tasks
Senior Underwriter, Commercial Property Applicants are expected to have a solid experience in handling Commercial Property related tasks
Career & Capability Governance Lead Applicants are expected to have a solid experience in handling Job related tasks
Workforce Planning & Organizational Design Associate Director Applicants are expected to have a solid experience in handling Job related tasks
AVP, Medical Risk Underwriting Manager Applicants are expected to have a solid experience in handling Medical Risk Underwriting Manager related tasks
Compliance Manager, Asia Applicants are expected to have a solid experience in handling Asia related tasks
Head of Pricing Analytics North America - QBE Re Applicants are expected to have a solid experience in handling Job related tasks
Business Project & Program Management Associate Lead Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Claims Adjuster-Crop Intern (Summer 2026-IL) Applicants are expected to have a solid experience in handling Job related tasks
Service Manager Applicants are expected to have a solid experience in handling Job related tasks
ServiceNow Senior Developer Applicants are expected to have a solid experience in handling Job related tasks
IT Client Services Analyst Applicants are expected to have a solid experience in handling Job related tasks
Senior Credit Controller Applicants are expected to have a solid experience in handling Job related tasks
Team Leader for Policy Support Services Applicants are expected to have a solid experience in handling Job related tasks