Claims Officer, Third Party Settlements (Litigation & Credit Hire) job opportunity at QBE Insurance Group.

Home Jobs In Australia Tag: Third Party Settlements (Litigation & Credit Hire) Claims Officer, Third Party Settlements (Litigation & Credit Hire) position at QBE Insurance Group


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QBE Insurance Group Claims Officer, Third Party Settlements (Litigation & Credit Hire)
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Pattern: full-time
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Third Party Settlements (Litigation & Credit Hire)

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loacation AUS - VIC - Melbourne, Australia
loacation AUS - VIC - Me..........Australia

Primary Details Time Type: Full time Worker Type: Employee • Location: Melbourne , VIC   • Permanent full time  opportunity • Hybrid role – happy to discuss flexible working arrangements   The Opportunity   We’re   seeking   a motivated and detail   focused Claims Officer – Litigation & Credit Hire to join our AUSPAC Claims team. This role plays a key part in managing   liability,   litigated   matters   and credit hire recoveries, ensuring fair,   efficient   and strategic resolution of claims while protecting the interests of our customers and QBE.   You’ll   collaborate closely with internal stakeholders, external legal representatives, credit hire   organisations   and third - party claimants. This is an excellent role for someone who thrives in a   fast - paced   environment, enjoys investigative work, and is confident applying policy knowledge and negotiation skills.   About QBE        At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.        We’re   an international insurer with more than 13,000 people working across 26 countries – which means   we’re   big enough for your ambitions, yet small enough for you to make a real impact.   It’s   an exciting time.   We’re   building momentum towards our vision to become the most consistent and innovative risk partner.     What if you could have a positive impact – at work and in the world? As part of the QBE team,   you’ll   get to spend every day working with people who are passionate,   talented   and kind.   Your new role   A day in the role may look a bit like this:   Manage a portfolio of litigated and credit hire claims, ensuring   timely   progression and adherence to internal guidelines, including correct process handling and escalation pathways.   Assess liability using available evidence, aligning with established Credit Hire and Litigation procedures   Respond to credit hire enquiries appropriately, following scripting and escalation steps as outlined in internal Credit Hire protocols (e.g., non-disclosure of claim details and transferring callers to Litigation & Settlements Team   Negotiate settlements using sound commercial judgment to achieve   optimal   outcomes for QBE.    Collaborate with legal partners, Technical Claims Officers, and Managers on litigated matters and high ‐ risk claims.    Maintain   accurate   and compliant documentation throughout the claim lifecycle.    About you   You will   demonstrate   experience in claims, litigation, credit hire, or insurance, supported by a strong commitment to ongoing professional development. This position provides significant scope for progression and is well suited to individuals   seeking   to   establish   a  long-term   career in claims, settlements, and litigation support.   You will have:   Experience in motor, liability, or litigated claims management, preferably with exposure to credit hire matters.    Strong analytical and investigative skills, including the ability to interpret policy, evidence, and legal arguments.    Confidence managing complex stakeholders such as solicitors, recovery agents, and technical specialists.    Excellent communication skills both written and verbal with the ability to influence outcomes professionally.    Commitment to delivering fair and customer-centered claim resolutions.    Ability to work autonomously while also contributing to a collaborative team environment.   Benefits        We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:    ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance    Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice    18 weeks’ gender-equal flexible leave for all new parents, including paid super    To learn more about benefits of working with us, click   here .     Awards & Recognition      We value our employee’s experience with us and are proud to have been recognised for the following awards:    2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our   Respect@QBE   program    2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards   Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates     To learn more about our achievements, click   here.     How to Apply      If   you’re   looking for a career that combines your   expertise   and your empathy, click Apply today. Successful applicants will need to complete work rights,   police   and credit checks through our online provider as a condition of employment.    Your career. At the heart of it.       QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at   recruitment@qbe.com .        Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 04/02/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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