Head of Customer Delivery Partnerships job opportunity at QBE Insurance Group.

Home Jobs In Australia Tag: Job Head of Customer Delivery Partnerships position at QBE Insurance Group


DateMore Than 30 Days Ago bot
QBE Insurance Group Head of Customer Delivery Partnerships
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation AUS - NSW - Parramatta, Australia
loacation AUS - NSW - Pa..........Australia

Primary Details Time Type: Full time Worker Type: Employee Role Highlights Location: Sydney, Melbourne, Brisbane, Newcastle or Parramatta Type: Permanent, full time Champion QBE’s service excellence agenda by embedding a consistent, partnership‑focused claims experience nationally. Hybrid role, Happy to talk flexible working The opportunity We have an exciting opportunity for a Head of Customer Delivery Partnerships to join the AUSPAC Claims business unit, where you’ll lead the uplift of QBE’s claims partner service delivery and strengthen strategic partnerships across our partner network. You will guide a team of Relationship Managers focused on delivering a seamless, proactive and high-quality claims experience for brokers, partners and customers. Operating across multiple product lines and collaborating closely with Claims, Distribution and broader business units, you’ll shape how we deliver exceptional, consistent and insight-driven claims service. Your leadership will directly influence customer outcomes, elevate service performance and create meaningful value for both QBE and our partners. About QBE   At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role In this role, you will be accountable for driving service excellence, strategic alignment and strong partner engagement, including: Leading the development and execution of the Claims partner service strategy to support broader business and customer objectives. Overseeing account management activities to enhance retention, growth and partner satisfaction. Designing and embedding processes that ensure Claims partners are aligned with business needs and operating efficiently. Identifying and implementing service and process improvements across Claims–Partner interactions. Building and maintaining strong relationships with brokers, partners, key accounts and internal stakeholders. Overseeing renewal support for significant accounts, ensuring insights and claims data are delivered accurately and on time. Developing, coaching and mentoring the Claims Relationship Management team to build capability and drive consistent service delivery. About you Proven leadership experience within a general insurance environment. Strong relationship management capability, with confidence engaging brokers, partners and senior stakeholders. Experience collaborating with internal teams such as Underwriting, Distribution, Claims and Operations. Proven ability to influence, negotiate and drive outcomes across diverse business groups. A deep understanding of the general insurance industry, customer expectations and the intermediated market. A track record of enhancing customer experiences and building high‑performing teams. Benefits   We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here . Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it.  QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com . Skills: Business Management, Coaching for success, Communication, Critical Thinking, Customer Value Management, Financial Products, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Process Improvements, Risk Management, Stakeholder Management, Strategic Leadership, Team Management Application Close Date: 11/02/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Other Ai Matches

Senior Automation Engineer - GSSC T&OE Applicants are expected to have a solid experience in handling Job related tasks
ServiceNow Developer Technical Lead Applicants are expected to have a solid experience in handling Job related tasks
Marine Underwriter Applicants are expected to have a solid experience in handling Job related tasks
Next Generation Associate Underwriter Accident & Health Applicants are expected to have a solid experience in handling Job related tasks
Case Manager Applicants are expected to have a solid experience in handling Job related tasks
Global IT Service Desk Analyst Applicants are expected to have a solid experience in handling Job related tasks
Medical Underwriting Assistant (RNs) Applicants are expected to have a solid experience in handling Job related tasks
Recruiter Applicants are expected to have a solid experience in handling Job related tasks
Policy Service Officer I Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Claims Specialist - Crop Applicants are expected to have a solid experience in handling Job related tasks
Incident Response Specialist Applicants are expected to have a solid experience in handling Job related tasks
Manager, Agency & Broker Business Development Applicants are expected to have a solid experience in handling Agency & Broker Business Development related tasks
GSSC Claims Officer (Voice/Blended) Applicants are expected to have a solid experience in handling Job related tasks
Digital Ambassador Applicants are expected to have a solid experience in handling Job related tasks
Policy Service Officer I Applicants are expected to have a solid experience in handling Job related tasks
Legal and Wordings Manager Applicants are expected to have a solid experience in handling Job related tasks
Market Lead, Cargo, Marine Applicants are expected to have a solid experience in handling Cargo, Marine related tasks
remote-jobserver Remote
Claims Adjuster - Crop Applicants are expected to have a solid experience in handling Job related tasks
Risk Analyst - Business Controls Applicants are expected to have a solid experience in handling Job related tasks
Client Manager Non-Life Reinsurance Applicants are expected to have a solid experience in handling Job related tasks
People Services Delivery Manager Applicants are expected to have a solid experience in handling Job related tasks
Policy Service Officer I Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Agricultural Motor Machinery Assessor Applicants are expected to have a solid experience in handling Job related tasks