Associate Service Manager – ServiceNow Support job opportunity at The Dow Chemical Company.

Home Jobs In India Tag: Job Associate Service Manager – ServiceNow Support position at The Dow Chemical Company


DateMore Than 30 Days Ago bot
The Dow Chemical Company Associate Service Manager – ServiceNow Support
Experience: 8-years
Pattern: full-time
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degreeMBA
loacation Navi Mumbai (IND), India
loacation Navi Mumbai (I..........India

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.      Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.   If you’re looking for a challenge and meaningful role, you’re in the right place.   About you and this role Dow has an exciting and challenging opportunity for a Service Management Operations Manager located in Mumbai, India. As a team member in the Global Service management team, included under the Information Technology Services and Support Organization, you will work with our many business partners to design, configure and implement new or updated business processes as well as shared accountability for the overall support of Dow’s Global Service Management platform, ServiceNow. You will be responsible for the design of integrated, workable solutions that meet stakeholder requirements and address strategic capability needs. Within this role, you will also be responsible for maximizing adoption and value of strategic Service Management tools land processes across the entire IT organization. You will be a partner with the Sr. Service Managers and Service Portfolio Leaders to manage the work and costs of the teams and vendors involved in service design, transition, and operations. You will work closely the Practice Owner Network, and the Service Owner Network, and Dow’s IT Service Teams to drive service management transformation. Responsibilities Maintains a high level of ServiceNow technical knowledge and acts as a SME for ServiceNow development and configuration support.   Evaluates and develops new capabilities as needed to meet business requirements and defines service deployment strategy that meets client needs.  Builds and nurtures a network of trusted relationships with service stakeholders.  Assesses value, documents business/value cases, and helps prioritize investments based on expected impact and value delivery.  Maintains service offering descriptions and material to support adoption and drives adoption with stakeholders and targeted client audiences.  Manages multiple tasks to ensure quality, timeliness of deliverables, responsiveness to client requests, and accuracy of status and metric information.  Drives and leads continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs. Qualifications Bachelor’s degree in IT discipline is preferred or a minimum of 8 years of relevant experience. A degree in Computer Science, Computer Engineering, Information Systems, or other related discipline  3-4 years’ experience supporting an enterprise ServiceNow platform is preferred. ​ Your skills Strong organizational, facilitative and communication skills. Experience / knowledge in the following areas: ITIL Framework IT Service Management ITIL Service Operations ITIL Processes JavaScript ITIL, SDM DevOps Agile Methodologies Angular JS ServiceNow Additional Notes No relocation support is provided on the role. Benefits – What Dow offers you   We invest in you.    Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.   Here are just a few highlights of what you would be offered as a Dow employee:  Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.  Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.  Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.  Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.  Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.  Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).   Paid time off to care for family members who are sick or injured.   Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.  Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment .  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com .

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