Associate, Customer Service job opportunity at Alcon.

Home Jobs In United Kingdom Tag: Customer Service Associate, Customer Service position at Alcon


DateMore Than 30 Days Ago bot
Alcon Associate, Customer Service
Experience: General
Pattern: full-time
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Customer Service

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degreeAssociate
loacation Watchmoor Park, United Kingdom, United Kingdom
loacation Watchmoor Park..........United Kingdom

Customer Service Associate - 12 month contract At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Associate, Customer Service is primarily responsible for independently delivering exceptional service to Alcon’s customers, ensuring service levels meet site requirements. You will guide and support team members and associates on departmental processes and handle administrative projects with defined tasks and timelines. A typical day to day will include: • Deliver profound administrative services independently in a local and global context • Ensure service levels align with site requirements • Manage general administrative tasks and maintain processes, even in the absence of the line manager/team members • Plan and coordinate administrative procedures and systems, streamlining processes • Inform, advise, and support the team and associates on departmental processes, guidelines, and services • Support optimization of current processes and introduce new or modified processes • Ensure smooth job adjustment for new employees in your area of responsibility • Supervise colleagues in the administrative area • Process transactions via telephone, internet, and correspondence from customers and representatives • Enter and maintain database records of customer profiles and prepare status reports • Act as a liaison for customers, maintaining knowledge of company products and customer service processes • Support the end-to-end order management process by interacting with customers, manufacturing sites, and other internal departments • Handle administrative project tasks with defined content and time limitations • Participate in administrative projects and manage special tasks • Develop business plans and implement activities like customer events, sales and marketing campaigns, and sales presentations • Apply basic scientific analysis principles to solve rudimentary departmental problems • Manage communication with the sales department and customers   What you’ll bring to Alcon: Relevant experience in providing exceptional customer service Experience in working on the phone, teams & email Experience in working with orders & supply chain Autonomous and self-driven. Innovative mindset with the ability to identify and implement process improvements. How You Can Thrive At Alcon A competitive salary package with fixed salary, bonus, pension and health insurance A flexible work environment with competent and committed colleagues. We enjoy working together in a good and respectful manner, and we celebrate our common successes See your career like never before with focused growth and development opportunities      Alcon Careers See your impact at www.alcon.com/careers    ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker

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