Analista de planejamento de pessoal job opportunity at Alfa Laval.

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DateMore Than 30 Days Ago bot
Alfa Laval Analista de planejamento de pessoal
Experience: General
Pattern: full-time
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degreeGeneral
loacation Sao Paulo - Av Mutinga, Brazil
loacation Sao Paulo - Av..........Brazil

The Service Coordinator is responsible for planning, prioritizing, coordinating, and monitoring all field service activities for industrial (land-based) customers. This role ensures efficient allocation of technical resources, structured communication with customers, and complete operational support to Field Service Engineers. Planning & Coordination: Plan, prioritize, and schedule all field service activities based on technical complexity, urgency, and resource availability; Allocate Field Service Engineers efficiently, considering competencies, certifications, and geographic location. Ensure that all engineers receive the necessary documentation, instructions, tools, spare parts, and technical information before each assignment. Ensure excellent collaboration, aligned priorities, and consistent communication across all departments. Customer Experience: Serve as the operational point of contact for customers, ensuring clarity regarding timelines, planning, and service progress. Continuously work to improve customer satisfaction and support high NPS performance. Apply strong technical knowledge to understand customer needs, assess service requests, negotiate deviations, determine priorities, and provide accurate technical guidance to Field Service Engineers. Guarantee that all technical requirements and documentation are complete and aligned prior to dispatch. Reporting & Management Support Prepare operational reports, workload analyses, forecasts, and performance dashboards. Develop advanced analytics and visual dashboards using Power BI to support decision-making. Provide insights and recommendations to the Service Operations Manager regarding resource allocation and operational efficiency. Requirements / Qualifications Bachelor’s or Technical degree in Engineering, Logistics, Business Administration, Industrial Production, or a related field. Ability to read technical documentation, manuals, drawings, and bill of materials. Advanced or fluente English is mandatory due to interactions with international teams Advanced Microsoft Excel & Power BI knowledge are mandatory ERP - Movex - experience knowledge preferred Oneservice plataform utilization will be considered as a plus. This position reports directly to the Service Operations Manager .

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