Support Engineer 2 - Service Manager - Cloud Applications /SaaS job opportunity at Blue Yonder, Inc..

Home Jobs In India Tag: Job Support Engineer 2 - Service Manager - Cloud Applications /SaaS position at Blue Yonder, Inc.


DateMore Than 30 Days Ago bot
Blue Yonder, Inc. Support Engineer 2 - Service Manager - Cloud Applications /SaaS
Experience: 8-years
Pattern: full-time
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loacation Bangalore, India
loacation Bangalore....India

Scope : Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Responsibilities:  Raising Incidents and managing Incidents – Ensuring closure within SLA  Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved  Planning and executing Release and Change management processes  Ensuring the team meets Problem Management Objectives  Preparing monthly reviews for customer  Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes  Drafting process documents and maintaining the documents  Suggesting changes to existing practices  Governing and reviewing the correctness and accuracy of process execution  Preparing reports as per defined frequency in scope  Identifying and initiating improvement projects on the business requirements Desired skills and experience: 5.5 to 8 years’ experience in Problem/Service Management role Minimum of 3 – 6 years’ experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud-based services environment Experience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution and knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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