Product & Engineering Manager, Conversational AI & Service Platforms job opportunity at Kimberly-Clark.

Home Jobs In Brazil Tag: Conversational AI & Service Platforms Product & Engineering Manager, Conversational AI & Service Platforms position at Kimberly-Clark


DatePosted 30+ Days Ago bot
Kimberly-Clark Product & Engineering Manager, Conversational AI & Service Platforms
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:
Copy Link Report
degreeMaster's (M.A.)
loacation Brazil -Sao Paulo, Brazil
loacation Brazil -Sao Pa..........Brazil

Product & Engineering Manager, Conversational AI & Service Platforms Job Description Product & Engineering Manager, Conversational AI & Service Platforms owns strategy, engineering oversight, and global scalability of Conversational AI and Consumer Service Platforms, driving AI-powered automation, chatbot innovation, and measureable improvements in consumer service quality, efficiency and experience across markets and communication channels .  This role is responsible for managing and evolving the global Consumer Services platform, currently Salesforce Service Cloud, within the DTS function.  The position requires close collaboration with other digital technology solutions ( DTS ) teams , global growth organization (GGO) and business stakeholders to deliver scalable, secure, and innovative solutions for the platform and also stable Call Center operations worldwide. Essential / Primary Duties • Own the vision, roadmap, and full lifecycle of the Consumer Services platform (Salesforce Service Cloud). • Define and prioritize platform features and enhancements grounded in business needs, customer insights, and emerging technology trends. • Partner with business segments to gather requirements and align platform solutions to shared goals. • Translate business requirements into platform and AI capabilities; manage the product backlog and release cycles using Agile methodologies. • Establish the long‑term strategy integrating AI, analytics, automation, and customer experience innovation. • Govern responsible AI standards for conversational experiences, ensuring accuracy, fairness, proper escalation, and regulatory compliance. • Balance operational excellence (“run the business”) with transformational innovation, maintaining platform reliability, uptime, and service continuity. • Define and track OKRs and KPIs measuring the impact of conversational AI and automation, including CX performance, service quality, cost‑to‑serve, and efficiency. • Own end‑to‑end conversational architecture, including bot design, orchestration, human handoff, and consistent omni‑channel experiences across regions and brands. • Lead product owner, scrum master and engineering teams to ensure high‑quality delivery and platform stability; Provide product, technical, and AI leadership to platform team members, fostering strong Agile practices, continuous learning, and a culture of innovation and accountability. • Manage vendor relationships, contracts, and licensing for the Consumer Services platform ecosystem. • Ensure adherence to security, privacy, and data governance standards. • Monitor platform performance, identify issues, and drive continuous improvement initiatives. • Lead integration efforts with enterprise systems to ensure a seamless, scalable end‑to‑end architecture. • Provide guidance and support for platform‑related projects, issues, and escalations. Knowledge, Experience and Education Bachelor’s degree in Computer Science, Information Technology, Business, or related field (Master’s preferred ). 5 + years of experience in product or platform management roles within IT, preferably supporting large‑scale enterprise platforms . Strong understanding of consumer care technology strategy, solution architecture, and service operations . Strong understanding of Agile methodologies, product lifecycle management, software engineering principles, and modern cloud technologies . Experience operating in global organizations and leading cross‑functional, distributed teams . Hands ‑on experience with Salesforce Service Cloud, including configuration, platform capabilities, and ecosystem integrations . Working knowledge of AI and machine learning frameworks such as PyTorch , TensorFlow, Scikit‑learn, LangChain , LlamaIndex , Hugging Face, Azure OpenAI, and Salesforce Einstein . Familiarity with core development languages and tools—Python, JavaScript/Node.js, SQL, Apex, SOQL, and Lightning Web Components . Strong grasp of integration patterns, APIs, and enterprise system connectivity . Excellent communication, stakeholder management, and cross‑functional collaboration skills. Primary Location Sao Paulo Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time

Other Ai Matches

Assc. Director IT Portfolio & Governance CoE Applicants are expected to have a solid experience in handling Job related tasks
Customer Development Manager - GT Applicants are expected to have a solid experience in handling Job related tasks
Site Manager, Occupational Health & Safety (Neenah, WI - Cold Spring Facility) Applicants are expected to have a solid experience in handling Occupational Health & Safety (Neenah, WI - Cold Spring Facility) related tasks
Forklift Driver- מלגזן/ית Applicants are expected to have a solid experience in handling Job related tasks
Lead Electrical Engineer - Towel & Wiper VSE Optimization Team Applicants are expected to have a solid experience in handling Job related tasks
Operátor Balení Applicants are expected to have a solid experience in handling Job related tasks
Amazon Customer Business Manager, UK/WE Applicants are expected to have a solid experience in handling UK/WE related tasks
Lead Gen AI/Agentic AI Engineer Applicants are expected to have a solid experience in handling Job related tasks
Papiertechnologe/-in (m/w/d) - Schicht Applicants are expected to have a solid experience in handling Job related tasks
Senior Finance Analyst - Wipes Applicants are expected to have a solid experience in handling Job related tasks
Supply Planning Global Process Lead Applicants are expected to have a solid experience in handling Job related tasks
Digital Transformation & Marketing Capabilities Lead Applicants are expected to have a solid experience in handling Job related tasks
Elektrotechniker:in (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Multicraft Partner Applicants are expected to have a solid experience in handling Job related tasks
Senior Engineer מהנדס/ת מפעלים Applicants are expected to have a solid experience in handling Job related tasks
Product Information Management Solution Architect Applicants are expected to have a solid experience in handling Job related tasks
Jovem Aprendiz em Produção Applicants are expected to have a solid experience in handling Job related tasks
Senior Team Leader Channel Manager – Amazon and Uline Applicants are expected to have a solid experience in handling Job related tasks
Product Dev Engineering - Professional Applicants are expected to have a solid experience in handling Job related tasks
Operador 2 Applicants are expected to have a solid experience in handling Job related tasks
Empacador Applicants are expected to have a solid experience in handling Job related tasks
Mechanical Technician Applicants are expected to have a solid experience in handling Job related tasks
Lead Quality Analyst (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks