Support Manager, Service Excellence job opportunity at London Stock Exchange Group (LSEG).

Home Jobs In Costa Rica Tag: Service Excellence Support Manager, Service Excellence position at London Stock Exchange Group (LSEG)


DateMore Than 30 Days Ago bot
London Stock Exchange Group (LSEG) Support Manager, Service Excellence
Experience: General
Pattern: full-time
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Service Excellence

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loacation CRI-Lagunilla de Heredia-Ultra, Costa Rica
loacation CRI-Lagunilla ..........Costa Rica

LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business.  We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.  Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. In this role, you will be joining our Service Excellence team within Application Operations, Corporate Technology (CT) as a Support Manager – Corporate Technology . The Service Excellence team drive continuous operational service improvement for Corporate Technology and ensure we have clear understanding and action plans that allow us to meet and exceed our operational compliance, performance and governance requirements. Service Excellence team do this by ensuring :   Service Performance Reporting : The team provides CT with service metrics through the provisioning of PowerBI reporting. Our goal here is to ensure our performance is tracked in a meaningful way.  Service Level Management : We are the lead contact for LSEG central operations team and ensure Corp Tech SLAs are aligned to central standards. Any new central SLA requirements or changes are also handled by us and here we will discuss and negotiate with our central org on behalf of CT to ensure we have the right alignment.  Operational Risk and Compliance : We are the lead contact representing CT to our central Compliance and Risk teams. As part of our reporting we ensure our operational teams understand the requirements and have clear plan of action.  Incident and Problem Management : We have Service Managers aligned to each Capability area who proactively look at incident trend and help lead complex problem management cases which feeds into our Continuous Service Improvement plan.  Service Design : Focuses on developing our service support model to ensure our end to end operational processes are aligned to our SLA and business / capability service KPI's. Tech Profile/Essential Skills Would have experience in Salesforce Applications Support and Management. Highly experienced in-Service Design, requirements, analysis, support models, service models definition  Great experience producing high quality designs for new or changed services, producing, and maintaining all design documentation Good experience with SLA documentation, contract management, updates, review  Broad experience in Project Management / Coordination roles  Service Level Management expertise  Risk Management experience  Expert level understanding and experience of end-to-end ITIL lifecycle. Provide leadership and driving pro-active and re-active mobilisation of resources in a matrix environment.  Inspire trust, manage expectations, and gain sponsorship with business, technology, and senior leadership teams LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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