Customer Success Manager job opportunity at London Stock Exchange Group (LSEG).

Home Jobs In South Korea Tag: Job Customer Success Manager position at London Stock Exchange Group (LSEG)


DateMore Than 30 Days Ago bot
London Stock Exchange Group (LSEG) Customer Success Manager
Experience: 5-years
Pattern: full-time
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degreeAssociate
loacation KOR-Seoul-9/F S Tower, South Korea
loacation KOR-Seoul-9/F ..........South Korea

1. Primary Responsibilities Client Engagement and Relationship Building Act as a trusted advisor to trading clients in Korea, ensuring they gain maximum value from LSEG solutions. Build strong relationships with key stakeholders and end-users through regular engagement, onsite visits, and strategic reviews. Customer Success Planning Develop and execute customer success plans for trading accounts, focusing on adoption, integration, and expansion of LSEG solutions into daily workflows. Retention and Growth Monitor customer health and usage metrics, identify risks, and implement strategies to drive retention and uncover growth opportunities. Training and Enablement Deliver tailored workflow-based training sessions and product demonstrations to help clients optimize their use of LSEG platforms. Voice of the Customer Gather client feedback and share insights with internal teams to influence product development and improve service delivery. Cross-Functional Collaboration Partner with Sales, Market Development, and Product teams to align client needs with LSEG’s roadmap and ensure a seamless customer experience. 2. Required Skills and Experience Experience 3–5 years in customer success, account management, or trading-related roles within financial services. Familiarity with trading workflows and market practices in Korea. Skills Strong communication and presentation skills, able to engage effectively with senior stakeholders and technical users. Analytical mindset with the ability to interpret usage data and identify trends. Problem-solving skills and adaptability in a fast-paced environment. Education Bachelor’s degree in Finance, Business, or related field. Proficiency in Korean and English (written and spoken). Preferred Knowledge of FX, fixed income, or electronic trading platforms. Experience with customer onboarding and workflow integration. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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