Senior Content Analyst - Service & Quality (Portuguese) job opportunity at London Stock Exchange Group (LSEG).

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DateMore Than 30 Days Ago bot
London Stock Exchange Group (LSEG) Senior Content Analyst - Service & Quality (Portuguese)
Experience: General
Pattern: full-time
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degreeAssociate
loacation PHL-Taguig City-CitiPlaza, Philippines
loacation PHL-Taguig Cit..........Philippines

Environmental, Social and Governance (ESG) is one of the key verticals within Financial Content Operations which caters to clients engaged in equity research. The vertical is basically responsible for providing financial and non-financial information to the clients on companies across the globe. Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations. Our comprehensive ESG database covers nearly 80% of the global market cap and over 450 metrics, including all exclusion (ethical screening) criteria and all aspects of sustainability performance. The data is captured from publicly available information sources and is manually collected to ensure that the information is standardized, comparable and reliable. All of the ESG data collected is quality controlled and verified in a detailed process by our expert analysts and robust automated checks. The successful candidate ensures that data quality adheres to the standards set for ESG data by providing the vital training, performing quality checks and handling client queries. Role Responsibilities Review the work of the analyst/data provider. Be up to date with the latest collection policies and procedures and other significant developments pertaining to different markets which would impact data collection. Address the responsibility of resolving client queries in a timely manner, with very high standards of quality of response and customer satisfaction. Should be able to take right decisions quickly and independently. Mentor analysts on data collection policies and procedures. Continuously find ways to improve quality and reduce number of service requests from clients and to help meet Service targets. Continuously suggest improvement ideas on collection tools, internal processes and should suggest permanent fixes as well as ongoing actions for preventing client queries. Carry out special projects or niche tasks related to the ESG dataset as per the strategic plans. Effectively collaborate with all team members and the data provider to provide high quality data to our clients. Required Skills and Experience High proficiency in Portuguese language Attention for details Knowledge of ESG processes and products Knowledge or experience in quality principles and concepts Ability to work on set deadlines yet remain flexible if requirements change Very good time management skills Customer focus and meeting customer needs Logical, investigative and innovative approach to problem solving, strong ability to analyze large volume of data SQL knowledge (Intermediate or above) Any other programming language skills (ie. Python) Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career! We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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