Customer Service Representative job opportunity at FIS Global.

Home Jobs In United Kingdom Tag: Job Customer Service Representative position at FIS Global


DateMore Than 30 Days Ago bot
FIS Global Customer Service Representative
Experience: General
Pattern: full-time
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degreeGeneral
loacation GBR MLTN 120, United Kingdom
loacation GBR MLTN 120....United Kingdom

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: We have an amazing opportunity for vibrant, hardworking individuals to join our teams, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences. What you will be doing: Answering customer queries Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations Providing excellent customer services at all times while building and maintaining a professional relationship with customers Processing card payments Investigations into recurring issues Working with other internal teams to provide a streamlined experience for customers What you bring: Customer service experience (face to face or telephone) An understanding of credit cards Excellent communication and listening skills IT skills Good level of spoken and written English An ability to work as part of a team Good telephone manner An ability to work under pressure and manage stress Customer focused and results-orientated What we offer you: Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun Life Insurance – x1 Salary (Can be increased to x4 at additional cost) Fully paid training provided on-site where applicable MediCash Healthcare Plan Pension (Employee 5% - Company 3% contributions) 26 Days Annual Leave + Bank Holidays with the option to buy additional leave Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us Cycle to work scheme Maternity & Adoption Pay, Paternity Leave, Shared Parental Leave, Bereavement Leave, Dependent Leave Free onsite parking Subsidized Canteen Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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