Client Services Manager Specialist job opportunity at FIS Global.

Home Jobs In Australia Tag: Job Client Services Manager Specialist position at FIS Global


DateMore Than 30 Days Ago bot
FIS Global Client Services Manager Specialist
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation AUS SYDN 55, Australia
loacation AUS SYDN 55....Australia

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the Role: We are seeking a seasoned Client Services Manager to join our service delivery team in Sydney. This pivotal role involves managing key client relationships, overseeing service delivery, and ensuring the seamless operation of our enterprise payment solutions. The ideal candidate will have a strong background in service delivery, extensive experience in payments technology, and a solid understanding of financial software systems, including cloud technologies. What you will be doing: Client Relationship Management: Serve as the primary liaison for enterprise payments clients, ensuring their needs are met and fostering long-term partnerships. Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations. Technical Proficiency: Utilize your understanding of financial software and cloud systems to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams. Team Leadership: Manage or mentor a team of service delivery professionals, promoting a culture of excellence and continuous improvement. Problem Resolution: Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality. Strategic Planning: Collaborate with cross-functional teams to develop strategies that align with client objectives and drive business growth. Performance Reporting: Generate and present regular reports on service performance, client satisfaction, and operational metrics to stakeholders. Compliance and Risk Management: Ensure all services comply with industry regulations and organizational policies, particularly concerning payments technology and financial software. What you bring: Service Delivery Experience: Proven experience in service delivery roles, preferably from the vendor side, with a focus on enterprise clients. Payments Technology Expertise: In-depth knowledge of payment systems, platforms, and industry trends. Financial Software Proficiency: Experience with financial software systems and the ability to navigate and understand cloud environments. Technical Aptitude: Ability to log into mainframe systems, interpret system activities, and collaborate with technical teams to resolve issues. Communication Skills: Excellent verbal and written communication abilities, with a talent for managing and influencing diverse stakeholders. Analytical Skills: Strong problem-solving capabilities, especially in high-pressure situations. Client-Centric Approach: Dedication to delivering exceptional client experiences and building enduring relationships. Leadership Abilities: Demonstrated experience in leading and developing high-performing teams. Industry Knowledge: Familiarity with compliance, security, and regulatory requirements in the payments and financial software sectors. What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. A modern, hybrid and international work environment A competitive salary as well as subsidised medical and personal insurance, novated leasing options and employee share scheme #LI-TC2 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Other Ai Matches

Project Manager II - Technology Applicants are expected to have a solid experience in handling Job related tasks
Application Support (Linux, Unix and SQL-Rotational and weekend shift) Applicants are expected to have a solid experience in handling Unix and SQL-Rotational and weekend shift) related tasks
Java Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior Treasury Consultant (TMS Implementation) Applicants are expected to have a solid experience in handling Job related tasks
Client Services Manager Specialist Applicants are expected to have a solid experience in handling Job related tasks
Java Fullstack Developer (Angular) Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer Senior - C++ Applicants are expected to have a solid experience in handling Job related tasks
Product Manager II - Credit Assessment Applicants are expected to have a solid experience in handling Job related tasks
Technical Support Representative I Applicants are expected to have a solid experience in handling Job related tasks
Sr. Director, Product Management Applicants are expected to have a solid experience in handling Product Management related tasks
Software Engineer Senior (Angular, TypeScript and RESTful) Applicants are expected to have a solid experience in handling TypeScript and RESTful) related tasks
Solution Product Manager AI Lead Applicants are expected to have a solid experience in handling Job related tasks
Sales Manager Senior Applicants are expected to have a solid experience in handling Job related tasks
CICS Systems Programmer Specialist - Must have CICS Administration and Support Applicants are expected to have a solid experience in handling Job related tasks
Sales Executive Senior-Client Management Applicants are expected to have a solid experience in handling Job related tasks
Senior Securities Operations Associate - Settlements Applicants are expected to have a solid experience in handling Job related tasks
Print & Insert Operator II, 3rd Shift Applicants are expected to have a solid experience in handling 3rd Shift related tasks
Business Systems Analyst Senior Applicants are expected to have a solid experience in handling Job related tasks
Infrastructure Architecture & Cloud Foundations Product Executive Applicants are expected to have a solid experience in handling Job related tasks
Network Analyst I Applicants are expected to have a solid experience in handling Job related tasks
Securities Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
Business Analyst with Treasury Domain (Capital Market) Applicants are expected to have a solid experience in handling Job related tasks
Banking Support Analyst-1 Applicants are expected to have a solid experience in handling Job related tasks