Technical Support Analyst (US Shift) job opportunity at Clarivate.

Home Jobs In Serbia Tag: Job Technical Support Analyst (US Shift) position at Clarivate


DateMore Than 30 Days Ago bot
Clarivate Technical Support Analyst (US Shift)
Experience: 4-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation R155-Belgrade, Serbia
loacation R155-Belgrade....Serbia

Clarivate is seeking to hire a Technical Support Analyst (US Shift) to join our Customer Care team. As a vital member of the global customer care organization at Clarivate, you will be responsible for acting as a first point of contact for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. The position's main purpose is to diagnose and resolve both technical and product functional inquiries. If this sounds like an opportunity you are interested in, then we would love to talk to you!  About You Bachelor’s degree (Library sciences, STEM, Computer Science) or equivalent working experience 2-4 years of related client service experience (Software support) At least 1 year of working experience with MS Office Suite of products. It would be great if you also had . . .   Previous working experience in a library setting or supporting software. A master’s degree in library science Experience with XML, Web application development, CSS, SQL, or Microsoft Access Experience with Salesforce or another ticketing system; experience with live chat support Experience with library workflow tools such as OPACs, discovery layers, academic research tools and other bibliographic records systems. What will you be doing in this role?  Investigate, diagnose, and communicate solutions to customers regarding application issues and technical problems or questions via a ticketing system and live chat. Attend and report on product updates or training sessions as assigned. Maintain current knowledge of products. Author and maintain product support documentation as needed to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc. Collaborate with colleagues across teams to solve issues, improve time to issue resolution, and streamline the overall customer experience. Participate in phone calls with customers as needed. About the Team    This team of analysts is very collaborative and works closely with the Alma Global Subject Matter Experts team.  Alma is the flagship product for Ex Libris and this team primarily serves the North American customer base. Hours of Work   This is a permanent full-time position, working hours are from 2pm to 10pm. This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. Benefits   Holidays: 25 days paid leave per annum   Private Health Insurance   Paid Lunch   Yearly Bonus   Yearly Merit Plan   My Learning Platform   Fit Pass   Life Insurance  Accident Insurance  Company bicycles for rent free of charge  #LI-Hybrid Please note that only shortlisted candidates will be contacted. At Clarivate, we are committed to providing equal employment opportunities for all   qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Other Ai Matches

Lead, Software Engineer Applicants are expected to have a solid experience in handling Software Engineer related tasks
Lead Software Engineer, Ruby on Rails/C++ Applicants are expected to have a solid experience in handling Ruby on Rails/C++ related tasks
Senior Software Engineer - Java Applicants are expected to have a solid experience in handling Job related tasks
Field Marketing Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer - Java Full Stack Applicants are expected to have a solid experience in handling Job related tasks
STEM Content Analyst - Molecular Interactions Applicants are expected to have a solid experience in handling Job related tasks
Associate STEM Content Analyst Applicants are expected to have a solid experience in handling Job related tasks
ヘルスケア リサーチ＆データアナリスト(Healthcare Research & Data Analyst) Applicants are expected to have a solid experience in handling Job related tasks
Tax Analyst Applicants are expected to have a solid experience in handling Job related tasks
Senior Lead Software Engineer (Java) Applicants are expected to have a solid experience in handling Job related tasks
Patent Search Lead Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Segment Sales Applicants are expected to have a solid experience in handling Segment Sales related tasks
IP Admin SME Applicants are expected to have a solid experience in handling Job related tasks
Lead Software Engineer- Java Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
リニューアル アカウントマネージャー (Renewals Account Manager) Applicants are expected to have a solid experience in handling Job related tasks
Technical Support Analyst (US Shift) Applicants are expected to have a solid experience in handling Job related tasks
Senior Lead Product Data Engineer (AI) Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Machine Learning (ML Ops) Applicants are expected to have a solid experience in handling Machine Learning (ML Ops) related tasks
Team Lead, Software Engineering - Java Full Stack Applicants are expected to have a solid experience in handling Software Engineering - Java Full Stack related tasks
Associate, Global Pricing & Market Access Consulting Applicants are expected to have a solid experience in handling Global Pricing & Market Access Consulting related tasks
Senior Trademarks Paralegal Analyst Applicants are expected to have a solid experience in handling Job related tasks