Product Support Representative III - Treasury Software job opportunity at FIS Global.

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DateMore Than 30 Days Ago bot
FIS Global Product Support Representative III - Treasury Software
Experience: General
Pattern: full-time
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degreeGeneral
loacation PHL MANI 2305, Philippines
loacation PHL MANI 2305....Philippines

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? Role location: Hybrid (three days in-office, two days virtual) About the role: As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. What you will be doing: • Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. • Provide in-depth product support and researching client issues. • Troubleshoot problems with equipment or software applications and recommend corrective action. • Document customer information and recurring technical issues to support product quality programs and product development. What you will need: • Prior banking experience preferred • Strong analytical, organizational and time management skills • The ability to work independently • You are an excellent communicator and strong problem-solver • Knowledge of FIS products a plus What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits #LI-CV1 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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