Senior Operations Support Analyst job opportunity at Light & Wonder, Inc..

Home Jobs In Greece Tag: Job Senior Operations Support Analyst position at Light & Wonder, Inc.


DateMore Than 30 Days Ago bot
Light & Wonder, Inc. Senior Operations Support Analyst
Experience: General
Pattern: full-time
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loacation Marousi, Greece, Greece
loacation Marousi, Greec..........Greece

iGaming: If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Position Summary Light & Wonder  is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity,  Light & Wonder  builds new worlds of play, developing game experiences loved by players around the globe. The company’s OpenGaming(tm) platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.  To learn more, visit lnw.com. We are on the look out for a S enior Operations Support Analyst to join our team! Working as part of a global team, the Senior Operations Support Analyst will play a key role in the centralized Incident communication process for internal and external partners. You will be responsible for leading a team in delivering professional, accurate, and timely service including triaging and resolving issues in production, application monitoring, contact handling and incident coordination for business-to-business (B2B) customers. This individual is a fantastic communicator, possessing technical skills, with solid industry knowledge which enables them to assist customers and adhere to defined Service Level Agreements (SLAs). This role will be required to work in the evening shift. Primary Responsibilities Offer Service Desk support through phone, e-mail, Jira and other channels Provide timely response to all incidents, outages and performance alerts Triage, troubleshoot and resolve customer issues related to production environments Categorize and prioritize issues for escalation to appropriate technical teams Act as lead while on shift - Be the task coordinator in the absence of a Team Leader. Ensure the team complete their duties up to high expectations. Act as a point of contact for any escalations. Monitoring production applications, servers, and networks, acting promptly on alarms and degradation/outage events Notify partners of issues, outages, and remediation status Proactively remain current with internal Standard Operating Procedures Acquire expert product knowledge in casino & Sportsbook products, business partners, company structure, organization, and industry Seek out and recommend automation to reduce manual workload Other ad-hoc requests as assigned Qualifications Prior experience working with ITIL or similar Process Management System Must be organized and detail oriented with a strong focus on providing superior Customer Service Excellent written and verbal communication skills, can interact with customers and internal departments to gather information and translate technical concepts Strong time management skills that enable performance and delivery of results while working in a high-volume work environment A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed Enthusiastic attitude with a strong desire to learn all aspects of the iGaming business Must be able and willing to operate in a 24/7 environment as part of a global business function Additional Information Why would you enjoy working with us at Light & Wonder? Competitive benefits, an open and supportive environment as well as a modern and exciting workplace. The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow. Exciting projects with opportunities for creating positive change to our game engineering ecosystem. And if that is not enough; you will get to enjoy a  stunning work location  and  flexible working  whilst we provide you with the  guidance  and  development skills  you need to progress quickly and  enhance your career . #LI-Hybrid #LI-iGaming

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