Customer Service Representative job opportunity at The Cigna Group.

Home Jobs In Malaysia Tag: Job Customer Service Representative position at The Cigna Group


DateMore Than 30 Days Ago bot
The Cigna Group Customer Service Representative
Experience: General
Pattern: full-time
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loacation Kuala Lumpur, Malaysia, Malaysia
loacation Kuala Lumpur, ..........Malaysia

Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts. Responding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly. Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice. Taking ownership of difficult or high-value files. Responding via the most efficient channel (e.g. phone, e-mail, letter, etc). Following up on the individual workload and taking appropriate action when agreed targets are not met. Pro-actively optimising the unit’s workflows to achieve set targets. Providing accurate file information to internal employees where required. Tracking procedural irregularities and raising these with the Team Leader. Raising problems or difficult issues with the Head. Actively working to maintain a co-operative and friendly working environment. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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